German-speaking Collections Team Leader in Malta

2 weeks ago

Sliema, Tas-Sliema, Malta Next Job Abroad Full time €40,000 - €80,000 per year
German-speaking Collections Team Leader – Join a fast-growing international company in Malta

Are you a motivated Team Leader with a passion forcoaching people and driving high performance?

Our client – a leading international company in the financial services and collections industry – is looking for an experienced German-speaking Team Leader to guide a dynamic team of over 30 Collections Agents.

If you thrive in a fast-paced environment, enjoy helping teams grow, and love turning challenges into achievements, this could be your next big career move abroad

What You'll Be Doing

Lead & Inspire the Team

  • Manage, mentor, and develop a talented collections team of 30 agents.
  • Create a motivating work environment where everyone feels supported and valued.
  • Set clear goals, track performance, and celebrate success together.

Drive Performance & Deliver Results

  • Oversee daily operations including scheduling, workflow management, and KPIs.
  • Provide regular coaching, feedback, and training to help your team reach new levels of performance.
  • Ensure all collections activities meet company standards and regulatory requirements.

Support Exceptional Customer Service

  • Handle escalations with professionalism and empathy.
  • Maintain strong relationships with customers and internal teams.
  • Continuously improve processes to enhance both efficiency and customer satisfaction.

Reporting & Continuous Improvement

  • Monitor performance metrics and analyze results to identify trends and improvement areas.
  • Prepare performance reports and share insights with senior management.
  • Collaborate cross-functionally to drive operational excellence.
What You Bring
  • Proven experience leading teams of 20 people – ideally in collections, customer service, or contact centre environments.
  • A strong background in financial services or a related field.
  • Excellent communication skills in German and English (both written and spoken).
  • A hands-on leadership style with a natural ability to motivate, coach, and inspire.
  • Confidence working with CRM systems, collections tools, and MS Office.
  • A proactive mindset and passion for helping teams and customers succeed.
Why Apply?

You'll be joining a company that values people-first leadership, growth opportunities, and collaboration across borders.

If you're ready to lead, learn, and make an impact in an international environment - Next Job Abroad would love to help you take this step

Additional perks

  • Monday-Friday schedule
  • Relocation package included for candidates relocating to Malta
  • Friday drinks at the office
  • And more

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