VIP Manager

13 hours ago

Malta iTalent PLUS Full time €45,000 - €60,000 per year

Our client is seeking a VIP Manager to build, manage, and retain a portfolio of high-value players, ensuring they receive the highest level of service and engagement across all B2C verticals (casino, live casino, and sportsbook). This role combines relationship management, data-driven insights, and strategic execution to maximize player lifetime value while maintaining compliance with responsible gaming standards.

Key Responsibilities
  • Build and maintain strong, long-term relationships with VIP players to drive engagement, satisfaction, and retention.
  • Proactively manage a portfolio of high-value accounts, providing tailored offers, personalized experiences, and first-class support.
  • Analyze player behavior and data to identify potential VIPs, upgrade opportunities, and at-risk customers.
  • Collaborate with CRM, marketing, product, payments, and customer support teams to deliver seamless player experiences.
  • Organize exclusive promotions, campaigns, and events (both online and offline) targeted to VIP players.
  • Monitor player activity to ensure timely intervention in cases of churn risk or changes in play behavior.
  • Support payment processes for VIPs, ensuring smooth transactions and resolving any issues quickly.
  • Maintain strong awareness of competitor offerings and market trends to refine VIP strategy.
  • Ensure all interactions align with responsible gaming, AML, and regulatory frameworks.
  • Provide detailed performance reports, KPIs, and insights to management on VIP performance and revenue contribution.
Qualifications & Experience
  • Minimum 2 years of experience in VIP management, account management, or relationship management within iGaming, online entertainment, or luxury services.
  • Strong knowledge of online casino and/or sportsbook products and player behaviors.
  • Proven ability to manage high-value clients, deliver revenue growth, and maintain long-term loyalty.
  • Excellent communication, negotiation, and interpersonal skills, with a customer-first mindset.
  • Data-driven mindset with strong analytical and reporting skills.
  • High level of professionalism, discretion, and ability to work in a fast-paced environment.
  • Fluency in English required; additional languages highly desirable.
Key Skills
  • Exceptional relationship-building and customer engagement ability.
  • Commercially driven with a focus on ROI and player lifetime value.
  • Organized, proactive, and able to multitask effectively.
  • Strong collaboration skills, working cross-functionally with marketing, product, and payments.
  • Deep understanding of responsible gaming principles and regulatory compliance.
What Our Client Offers
  • Opportunity to manage and grow the company's most valuable players.
  • A dynamic, fast-paced, and innovative iGaming environment.
  • Competitive salary with performance-based incentives.
  • Career growth opportunities within a rapidly expanding B2C brand.
  • Inclusive and collaborative culture with global exposure.

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