Coordinator

Application Closes: 06 February 2026

Role: Coordinator

Function: Chief Personal & Wealth Officer

Department: eBanking

Section: Cards Project Delivery, Regulatory, Governance & Support- Underwriting & Monitoring

Reports to (Role): Manager

Job Summary

Overall Purpose:

The Coordinator- Underwriting & Monitoring contributes towards Card Operations within the eBanking Unit.  The role involves upholding strong governance practices in line with established policies, regulatory obligations, and card industry rules and best practices.  The incumbent is responsible for conducting reviews, updating documentation, analysing and actioning periodic risk reports and compiling monthly and ad-hoc reports.

Key Responsibilities

The job holder will be responsible for:

• Monitoring and reviewing periodic risk reports, identifying any potential risky activity and take appropriate action.
• Handling and responding to  queries and requests from existing and prospective customers, including complex or sensitive cases, ensuring prompt and effective resolution.
• Reviewing and maintaining documentation including, amongst others, product information guides, agreements and other related documentation
• Contributing actively to the preparation, compilation and analysis of monthly and ad hoc reports, including statistics and business generation, taking proactive action as required
• Conducting thorough due diligence for new applications and reviews, ensuring all required documentation is collected and vetted.
• Reviewing and updating related data on a regular basis to identify significant changes to the line of business, abnormal fluctuations in activity or activity that may lead to financial loss or reputational risk; escalate findings and propose risk mitigation measures.
• Drafting of internal policies and procedures.
• Providing an excellent customer service to both internal and external customers, employees and other stakeholders, whilst carrying out administrative and technical support duties
• Setting up merchant and eCommerce accounts in the various cards business systems, ensuring that all required indicators are in place to enable secure processing and that related Terms and Conditions have been applied as necessary.
• Carrying out risk assessments and gathering the necessary information to support management decisions on service approvals.
• Liaising with third party providers to ensure a prompt and high-quality service to merchants
• Resolving complaints professionally, providing comprehensive responses in writing or verbally, as appropriate.

In addition to the specific functions, management may assign more duties as required for the job from time to time.

Attitude

• Flexibility and the ability to quickly adapt to the evolving demands of a highly dynamic and fast-paced environment
• Hands-on solutions-focused approach, coupled with a positive attitude
• Highly responsible, reliable and committed to continuously improve performance and deliver exceptional customer service  

Required Criteria

Previous proven work experience of two (2) years in banking or financial services and an MQF Level 4 Award in Banking, Business, Information Technology or a related area.

OR

Previous proven work experience of three (3) years in banking or financial services.

OR

An MQF Level 6 bachelor's degree in Banking, Business, Information Technology or a related area.

Desirable Criteria

Experience in card operations, eCommerce, merchant services or risk management

In our process of shortlisting candidates for the vacancy, please note that preference may be given to candidates whose profiles best align with the duties and responsibilities of the role.

Applicants must meet the Bank's minimum standard criteria (4 O'Levels at Grade 5 or C or higher, including English Language) in addition to the specific requirements outlined in this job advert.

Here's what's in it for you:

• Bank Holidays and additional vacation leave days over and above the statutory entitlement
• Free basic health insurance
• Relocation assistance and packages for expats joining the bank
• Accredited training programs from our BOV Learning Academy
• Study leave when employees decide to further their studies on part time basis
• Staff home loan rates for your dream home and other credit facilities at reduced interest rates
• Voluntary Occupation Pension Scheme (VOPS)
• Guarantee of working with an Equal Opportunities Employer as certified by the NCPE
• A budget dedicated to your children's summer school costs

At BOV Group, we prioritise integrity, ethical behaviour and a strong work ethic. These principles form the foundation of the Bank's core values: sustainability, excellence, innovation, integrity, and inclusion. All employees are expected to adhere to the Code of Conduct & Ethics, which outlines the standards for professional and personal behaviour. Commitment to these principles is essential for maintaining the BOV Group's reputation and ensuring a positive, productive work environment.

The Bank ensures a fair, transparent, consistent and non-discriminatory treatment of employees on the basis of gender, gender identity, race, colour, ethnic, or social origin, genetic features, language, religion, or belief, political or any other opinion, membership of a national minority, property, birth, disability, age or sexual orientation.