Community Moderator Swiss Market

We are seeking a proactive and culturally attuned Community Moderator to oversee and nurture the Swiss community. This role is pivotal in fostering a vibrant, respectful, and engaging environment across digital platforms, ensuring alignment with our brand values and community guidelines. The ideal candidate will have a deep understanding of Swiss culture, fluency in local languages, and a passion for building online communities.

Responsibilities

• Monitor and actively participate in discussions across our Swiss digital platforms, including forums, social media channels, and messaging apps, to foster a positive community atmosphere.
• Review user-generated content to ensure compliance with community guidelines, addressing any issues such as inappropriate language, misinformation, or off-topic posts.
• Respond to community inquiries, feedback, and reports in a timely and professional manner, escalating issues to relevant teams when necessary.
• Ensure all community interactions and content are culturally appropriate and resonate with the Swiss audience, taking into account regional nuances and languages.
• Collaborate with the marketing team to organize virtual and in-person events aimed at increasing community engagement and brand loyalty.
• Track community metrics to assess engagement levels, identify trends, and provide insights for continuous improvement.

Requirements;

• Bachelors degree in Communications, Marketing, or a related field.
• Proven experience in community management or moderation, preferably within the Swiss market.
• Fluency in German or French is a must; proficiency in Italian is a plus.
• Strong understanding of Swiss culture and regional differences.
• Excellent communication and interpersonal skills.
• Familiarity with community management tools and social media platforms.
• Ability to work independently and manage multiple tasks effectively.