Italian Reservations Agent in Malta

4 days ago

St Julian's, Malta Cross Border Talents Full time

Kickstart Your Career in Car Rental Customer Support

Are you enthusiastic about travel and passionate about delivering excellent customer service? Join our team as a Reservations Specialist and assist customers worldwide while gaining hands-on experience in the exciting car rental industry.

Role Overview:

As a Reservations Specialist in car rental customer support, you’ll help customers with bookings, modifications, cancellations, and inquiries through phone, chat, email, and social media. Your role will be to ensure a seamless rental experience by providing details on pricing, policies, and vehicle options, while addressing any issues. With comprehensive training, you’ll become part of a dynamic team focused on providing top-notch service and ensuring customer satisfaction in a fast-paced setting.

Key Responsibilities:

  • Provide exceptional customer support through multiple communication platforms
  • Assist customers with booking cars, making changes, and processing cancellations
  • Share detailed information about pricing, insurance, and rental policies
  • Support customers with vehicle pickup, drop-off, and payment inquiries
  • Advise on rental terms, locations, and available vehicle options
  • Collaborate with internal teams to address more complex issues
  • Maintain accurate records of customer interactions and solutions
  • Stay informed about company policies, promotions, and industry trends
  • Participate in ongoing training to refine your skills and grow in your career

Requirements:

  • Fluent in Italian (C2 level)
  • Fluent in English (C1 level)
  • EU citizenship or Maltese Residency Card
  • 0-1 year experience in customer support
  • Strong leadership, analytical, and communication skills
  • Eagerness to learn and grow

Why Join Us:

  • Attractive Salary:  We offer a salary that reflects your skills and commitment
  • Language Bonus: Receive an additional bonus for your proficiency in Italian
  • Performance Bonus: Earn extra rewards based on your individual success
  • Health and Life Insurance: Enjoy comprehensive coverage for your well-being

  • Onsite Work: Engage and grow in a collaborative office environment

Ready to take off with the International Airline Support Project? Apply today, and we’ll reach out to you soon

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