German speaking VIP Manager with VİP Gaming experience for Malta office
6 hours ago
Position: VIP Manager Location: Qormi, Malta Employment type: Full-time Remuneration: Base salary. About the role.As a German-speaking VIP Manager, you will be responsible for managing and growing relationships with a portfolio of high-value players. You will act as the primary point of contact, delivering a premium, personalised experience that drives loyalty, retention, and long-term value.This is a key role within the business, where your understanding of player behaviour, proactive mindset, and data-driven approach will directly impact player satisfaction and overall performance. DUTIES AND RESPONSIBILITIES: Build and maintain long-term relationships with a portfolio of high-value VIP playersMonitor daily player activity to identify retention, reactivation, and growth opportunitiesDeliver proactive, highly personalised VIP service via phone, email, and messaging platformsAnalyse player data to identify trends, opportunities, and potential churn risksCollaborate closely with CRM, Payments, and Responsible Gaming teams to ensure a seamless player experienceDesign and coordinate tailored bonuses and offers aligned with player value and behaviourProvide insights and feedback to support the ongoing development of the VIP strategy. REQUIREMENTS: Native / fluent in German both verbal and written. Fluent in English (minimum B2 level)Minimum 1 year of experience as a VIP Manager or in a similar role within the iGaming industryProven experience managing VIP portfolios and consistently achieving performance targetsStrong understanding of player behaviour and lifecycle managementExcellent communication and interpersonal skills, with a confident, engaging, and discreet approachData-driven mindset with the ability to interpret KPIs and act strategicallyPassion for online gaming, premium customer service, and high-quality player experiences. BENEFITS: Competitive remuneration packagePrivate health insuranceWellness benefit after probationOptician, spectacle, and blue-light lens benefit after probationBreakfast and lunch provided throughout the weekMonthly snacks allowanceOngoing training and professional development supportModern, well-equipped office environmentDog-friendly workplace.
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