German Customer Support Specialist Hybrid in Malta

1 week ago

Birkirkara, Malta Cross Border Talents Full time

Looking for a New Adventure? Discover a Career in Beautiful Malta Looking for a fresh start in a breathtaking destination? Malta—famous for its turquoise seas, historic charm, and growing international job market—could be your next home and career move We’re on the lookout for a detail-driven and proactive Customer Success Specialist to join our team. If you’re adaptable, solutions-oriented, and thrive in a fast-paced environment, this role could be your perfect fit. Role Overview: As a Customer Support Specialist, you’ll engage with customers through email and live chat—no phone support required. Your role will involve reviewing content, ensuring platform compliance, identifying fraudulent activity, and collaborating with the team to enhance user satisfaction. Key Responsibilities: Respond to customer queries promptly via chat and emailModerate user-generated content and enforce platform policiesIdentify and manage suspicious or fraudulent behavior accuratelyMaintain detailed and organized case documentationCollaborate with internal teams to refine workflows and enhance service qualityUse advanced tools to deliver accurate, helpful supportMeet individual KPIs and contribute to team goalsEngage with both internal stakeholders and external client teamsStay updated on moderation practices through continuous trainingAdjust quickly to new processes, platforms, and project demands Requirements: Fluent in German (C2 level)Fluent in English (B2 level)EU citizenship or Maltese Residency Card0-1 year of experience in customer supportStrong leadership, analytical, and communication skillsEagerness to learn and grow Why Join Us: Competitive Salary: We recognize your skills and dedicationPerformance Bonuses: Earn rewards for your achievementsTransportation: Convenient company transport from designated locationsRelocation Assistance: Smooth onboarding supportCareer Growth: Opportunities to develop professionallyHybrid Work Model: Flexible options for a better work-life balance Excited to take the next step in your customer support journey? Apply now, and we'll connect with you soon

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