Customer Service Agent

14 hours ago


St Julian's, Malta Cross Border Talents Full time

Are you a people person with a passion for helping customers and turning every conversation into a great experience?Join a vibrant team, where your Italian language skills and enthusiasm will shine every day What Youll Do As a Customer Service Agent, youll be the voice of our brand providing exceptional service, resolving queries, and ensuring our customers enjoy a seamless booking experience. Your day-to-day will include: Handling inbound calls and converting enquiries into confirmed salesMeeting performance goals in sales, quality, and customer careProviding accurate information and assistance across all servicesCollaborating with teammates and supporting other markets when neededSharing customer feedback to help us improve our service experienceManaging customer complaints professionally and efficiently What We´re Looking For We´re looking for a motivated, customer-oriented professional who loves communication and teamwork. Requirements: Fluent in Italian (C2) and English (C1)Proficient in Microsoft Office (Word & Excel)Strong communication and sales/customer service skillsThrives in a fast-paced, dynamic environmentTeam player with great interpersonal skills️ Able to type at least 25 words per minute What´s in It for You We believe great performance deserves great rewards Competitive Pay & Growth + Performance Bonus. Working Hours: Monday to Sunday, between 07:00 19:00Flexible shifts Contract: Indefinite Why Join Us? Be part of a multicultural, energetic, and supportive teamEnjoy career growth opportunities within a global companyReceive ongoing training and professional developmentMake a real impact by helping customers every day Ready to Start Your Journey? If you´re passionate about customer service, fluent in Italian, and ready to grow your career wed love to hear from you Apply now vand take the next step toward an exciting future in Malta.



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