Deputy Operations Manager

At Alpha Talent Solutions, we are seeking a highly skilled and experienced Deputy Operations Manager to join our team. As a key member of our operations team, you will be responsible for managing the Bank's Retail Deposits function, including both Online Deposit Platforms and Direct Propositions.

Key Responsibilities:

• Monitor market trends, internal portfolio performance, and company liquidity needs to effectively manage deposit inflows and outflows.
• Collaborate with the Operations team to ensure accurate daily data entry, implement clear procedures, and introduce automation where applicable.
• Work closely with the Finance department to ensure all regulatory reporting is completed efficiently, accurately, and with full transparency.
• Stay updated on regulatory requirements, suggesting necessary changes when needed.
• Oversee all third-party costs and relationships, particularly with Online Deposit Platform (ODP) providers and marketing partners.
• Enhance and manage a reporting dashboard that tracks inflows and outflows, upcoming maturities, CPA (cost per acquisition), competitor analysis, and deposit values.
• Coordinate with the Banks PMO to either create or acquire a new back-end system to manage products, customer data, and relevant reports.
• Investigate and suggest opportunities to introduce new Retail Deposit products in different markets.
• Support the Operations Manager (OM) in overseeing the teams duties related to prepaid and credit card products.
• Assist the OM in managing relationships with key third parties such as Mastercard, Card Management Providers, and Card Production Providers.
• Handle the onboarding of Third-Party Providers, including KYB processes, and conduct periodic reviews in accordance with Bank policies.
• Provide regular reports to the OM on portfolio performance, key metrics, ongoing projects, proposed improvements, and any arising issues.
• Take on additional tasks as assigned by the OM.

Requirements:

• Bachelors or Masters degree in Banking, Business, or a related field.
• A minimum of 5 years of experience in a similar role.
• Excellent communication and organizational abilities.
• Capable of managing multiple priorities in a fast-paced, deadline-driven environment.
• Strong time management skills and the ability to prioritize tasks effectively.
• Self-motivated with the ability to work independently or as part of a team.
• Strong analytical and problem-solving skills.
• High attention to detail, especially when handling sensitive information.
  • Health Insurance
  • 10% annual performance bonus
  • Flexibility and hybrid work options