Deputy Operations Director

Job Summary

The Deputy Operations Manager will lead the management of the Bank's Retail Deposits function, overseeing both Online Deposit Platforms and Direct Propositions.

Key Responsibilities

• Conduct thorough market trend analysis, internal portfolio performance monitoring, and company liquidity needs assessment to optimize deposit inflows and outflows.
• Collaborate closely with the Operations team to ensure accurate daily data entry, implement clear procedures, and introduce automation where feasible.
• Work in tandem with the Finance department to guarantee efficient, accurate, and transparent regulatory reporting.
• Stay abreast of regulatory requirements, proposing necessary changes when needed.
• Oversee all third-party costs and relationships, particularly with Online Deposit Platform (ODP) providers and marketing partners.
• Develop and manage a comprehensive reporting dashboard that tracks key deposit metrics, including inflows, outflows, upcoming maturities, CPA, competitor analysis, and deposit values.
• Coordinate with the Banks PMO to either create or acquire a new back-end system to manage products, customer data, and relevant reports.
• Identify opportunities to introduce new Retail Deposit products in various markets.
• Support the Operations Manager (OM) in overseeing the teams duties related to prepaid and credit card products.
• Assist the OM in managing relationships with key third parties such as Mastercard, Card Management Providers, and Card Production Providers.
• Handle the onboarding of Third-Party Providers, including KYB processes, and conduct periodic reviews in accordance with Bank policies.
• Provide regular reports to the OM on portfolio performance, key metrics, ongoing projects, proposed improvements, and any arising issues.
• Take on additional tasks as assigned by the OM.

Requirements

To be successful in this role, you will need:

• Bachelors or Masters degree in Banking, Business, or a related field.
• A minimum of 5 years of experience in a similar role.
• Excellent communication and organizational abilities.
• Capacity to manage multiple priorities in a fast-paced, deadline-driven environment.
• Strong time management skills and the ability to prioritize tasks effectively.
• Self-motivated with the ability to work independently or as part of a team.
• Strong analytical and problem-solving skills.
• High attention to detail, especially when handling sensitive information.

Benefits

• Health Insurance
• 10% annual performance bonus
• Flexibility and hybrid work options