Service Advisor

2 hours ago


Malta Konnekt Full time

Our client is looking for a Service Advisor to join their team. The ideal candidate will be assisting with client queries and offering them a unique solution.

Reporting to the Workshop Manager, your responsibilities include:

Maintain a positive, professional attitude with customers.
Respond promptly to inquiries whilst addressing questions about services and repair timelines.
Schedule appointments and manage vehicle drop-offs and pick-ups across various channels.
Ensure timely vehicle completion and explain services and costs clearly.
Resolve customer complaints.
Know the products, services, and policies well.
Keep records of customer interactions in the CRM system.
Coordinate with colleagues as needed.
Provide feedback on customer service efficiency.

RequirementsTechnical knowledge and working in a customer service role.Experience dealing with client queries, questions and complaints.Familiarity, passion or a hobby for cars.Fluency in both Maltese and EnglishProficient in computer skillsBenefitsHealth insuranceLife insuranceCommission structureEmployee discountsAnnual salary increase
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