Front Office Agent

1 week ago


North of Malta Paradise Bay Hotel Limited Full time
We are looking for a highly motivated and organized individual to join our team as a Front Office Agent.

As a Front Office Agent, you will be the first point of contact for our guests and will play a crucial role in providing exceptional customer service and ensuring smooth operations at our front desk.


Responsibilities:

  • Greet and welcome guests in a friendly and professional manner
  • Checkin and checkout guests, ensuring accuracy of information and timely completion of procedures
  • Handle reservations and cancellations, and assist with room assignments
  • Answer phone calls and respond to emails and inquiries in a timely and efficient manner
  • Process payments and maintain accurate records of transactions
  • Assist with guest requests and provide information about hotel amenities and local attractions
  • Maintain a clean and organized front desk area
  • Collaborate with other departments to ensure guest satisfaction and resolve any issues or complaints
  • Follow all safety and security procedures to maintain a safe and secure environment for guests and employees

Requirements:

  • Proven experience in a customer service or front desk role
  • Excellent communication and interpersonal skills
  • Strong organizational and multitasking abilities
  • Proficient in computer systems and software, such as MS Office and hotel management systems
  • Ability to work flexible hours, including nights, weekends, and holidays
  • Attention to detail and ability to handle cash and credit transactions accurately
  • Knowledge of multiple languages is a plus


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