Customer Service Manager

2 weeks ago


Malta Konnekt Full time
Managing and overseeing the day-to-day operations of the call centre, service centre reception, while monitoring social media channels.
Leading a team of customer service representatives, offering coaching, training, and guidance to maintain high performance and customer satisfaction.
Optimizing customer service processes, enhancing efficiency, and improving the overall customer experience.
Monitoring and analyzing key performance metrics, such as call wait times, first call resolution rate, social media response times, and customer satisfaction scores.
Identifying trends, typical customer issues, and areas ripe for improvement.
Collaborating with various teams, including sales, marketing, and product development, to address customer concerns and propel business growth.
Handling escalated customer inquiries and complaints, swiftly and professionally resolving issues.
Staying updated with industry trends, best practices, and emerging technologies in customer service, and implementing relevant changes accordingly.
Fostering a positive and inclusive work environment that champions teamwork, collaboration, and ongoing learning.

RequirementsAnalytical mindset with the ability to identify trends and make data-driven decisions. Possess excellent communication skills in both Maltese and English and time management.Possess a strong customer-centric approach, preferably having been trained in customer care.Exceptional problem-solving skills with a focus on finding creative solutions to customer issues.Education and ExperienceProven experience in a customer service management role, preferably in a call centre or service centre environment.Be very proficient in office applications and have experience working on ticketing and customer relations management systems.
  • Customer Care

    2 days ago


    Malta Konnekt Full time

    A client of ours, operating within the Shipping industry, is searching for a Customer Care & Sales Representative to provide customer care and sales support for courier purposes. Responsibilities will include: Assessing customer needs to recommend appropriate services Developing a rapport with customers, demonstrating a friendly and helpful attitude...


  • Malta Konnekt Full time

    Our client, offering HVAC services and supplies is looking to employ a Customer Care Representative to join their team.Responsibilities:Cultivate positive customer relationships.Educate customers on company terms, conditions, and maintenance programs.Manage warranty filing and issuance accurately.Organise customer files and maintain showroom...


  • Malta Konnekt Full time

    Our client is looking for an IT Services Specialist which serves as the first point of contact for customers seeking tier 2 level of support over the phone or email. The IT Services Specialist will perform remote troubleshooting through diagnostic techniques and relevant questions. The role entails providing technical assistance to clients by installing,...

  • Guest Service Agent

    4 weeks ago


    Malta Island Cavalieri Art Hotel Full time

    Cavalieri Art Hotel in Malta is looking to recruit a Guest Service Agent to join their team on a full-time basis. Job Role: To ensure that the hotel is providing the highest possible standards in customer care excellence in every aspect i.e. in the product, presentation, and hospitality to our guests. Perform as a cohesive team that is dedicated to the...

  • Guest Service Agent

    3 weeks ago


    Malta Cavalieri Art Hotel Full time

    Cavalieri Art Hotel in Malta is looking to recruit a Guest Service Agent to join their team on a full-time basis.Job Role: To ensure that the hotel is providing the highest possible standards in customer care excellence in every aspect i.e. in the product, presentation, and hospitality to our guests. Perform as a cohesive team that is dedicated to the needs...

  • Account Manager

    3 weeks ago


    Malta IRIS THAUMAS Ltd Full time

    We are looking for an Account Manager / Customer Relation Agent with B2B and B2C experience to create long-term, trusting relationships with our client's customers. The Customer Relation Agent's role is to oversee and build a portfolio of customers, develop new business from existing clients and actively seek new sales opportunities. Customer Relation Agents...


  • Malta Konnekt Full time

    Our client, a privately owned family business with experience in import and supply of products are currently looking for a Service and Installation Technician to join their growing team. Reporting to the Engineer, your responsibilities will include: Conduct on-site installation of dosing pumps Perform system tests and commissioning to ensure optimal...

  • Account Manager

    6 days ago


    Malta IRIS THAUMAS Ltd Full time

    We are looking for a Customer Relation Agent with B2B and B2C experience to create long-term, trusting relationships with our client's customers. The Customer Relation Agent's role is to oversee and build a portfolio of customers, develop new business from existing clients and actively seek new sales opportunities. Customer relation agents also answer client...


  • Malta Alter Domus Full time

    ABOUT USWe are Alter Domus. Meaning “The Other House” in Latin, Alter Domus is proud to be home to 85% of the top 30 asset managers in the alternatives industry, and more than 5,000 professionals across 23 countries. With a deep understanding of what it takes to succeed in alternatives, we believe in being different. Invest yourself in the alternative,...


  • Malta Alter Domus Full time

    ABOUT USWe are Alter Domus. Meaning "The Other House" in Latin, Alter Domus is proud to be home to 85% of the top 30 asset managers in the alternatives industry, and more than 5,000 professionals across 23 countries. With a deep understanding of what it takes to succeed in alternatives, we believe in being different. Invest yourself in the alternative, and...

  • Planning Manager

    3 weeks ago


    Malta Konnekt Full time

    Our client is looking for a Demand & Supply Planning Manager to lead the Supply Chain Department. Your responsibilities include but not limited to: Supervises, manages, and organises all planning activities within the Planning Department to create a feasible rolling production plan while optimizing resource usage. Coordinates and assists in meeting demand...


  • Malta Konnekt Full time

    Our client, a leading corporate service provider is seeking to recruit a Corporate Services Executive to join their highly successful and respected financial services team. The selected candidate will have the following responsibilities: Acting as a point of contact for the portfolio of international clients Respond to requests from clients, managers and...

  • Manager's Assistant

    3 weeks ago


    Malta Frank Salt Full time

    Frank Salt Real Estate Ltd in Malta is seeking a committed Manager's Assistant with a professional manner, who will create a warm, welcoming, and informative environment for our clients in one of our branches in Sliema.Job Role: As a Manager's Assistant, you will form an integral part of the branch operations at Frank Salt Real Estate. You will be part of a...

  • Manager's Assistant

    4 weeks ago


    Malta Island Frank Salt Full time

    Frank Salt Real Estate Ltd in Malta is seeking a committed Manager's Assistant with a professional manner, who will create a warm, welcoming, and informative environment for our clients in one of our branches in Sliema. Job Role: As a Manager’s Assistant, you will form an integral part of the branch operations at Frank Salt Real Estate. You will be...

  • Project Manager

    2 weeks ago


    North of Malta Bonnici Bros. Services Ltd Full time

    Bonnici Bros. Services Ltd in Malta is a leading entity in the local construction civil engineering industry. It enjoys an excellent reputation for its commitment to quality and client satisfaction. As part of our expansion strategy, we are offering an employment opportunity for a Project Manager.Working on a variety of company sites, the Project Manager...


  • Malta Konnekt Full time

    At Expedition42 we aspire to give HR professionals and CEOs superpowers through meaningful quality insights, services & products. Bringing together 5 leading brands (konnekt, jobsinmalta, talexio, payrollmalta & salariesinmalta), Expedition42 is geared towards improving individual and organisational wellbeing and having a measurable positive impact on the...


  • Malta VacancyCentre Full time

    A licensed bank in Malta is a Business Development Manager to work on some of the most challenging and relevant issues in financial services and technology.?Responsibilities:• Generate leads both locally and abroad that fall within the Bank's strategic direction.• Identify new business opportunities in new markets and segments.• Be in control of the...

  • Country Manager

    4 weeks ago


    Malta Boston Link Full time

    3+ years of experience in iGaming Experience in leading a team Strong drive for performance and results datadriven Our client is seeking for a Country Manager Nordic who can bring these qualities and join their growing teamKey tasks: This role is responsible for the budget, delivering revenue growth and financial targets of the country. Leading the...

  • Country Manager

    4 weeks ago


    Malta Island Boston Link Full time

    - 3+ years of experience in iGaming - Experience in leading a team - Strong drive for performance and results - data-driven Our client is seeking for a Country Manager - Nordic who can bring these qualities and join their growing team! Key tasks: - This role is responsible for the budget, delivering revenue growth and financial targets of the country....


  • Malta VacancyCentre Full time

    A licensed bank in Malta is a Business Development Manager to work on some of the most challenging and relevant issues in financial services and technology. ?Responsibilities: • Generate leads both locally and abroad that fall within the Bank’s strategic direction. • Identify new business opportunities in new markets and...