Reservations Manager

2 weeks ago

Malta Konnekt Full time

Our client who specialises in the Hospitality industry is looking for a Reservations Manager. Your roles and responsabulities will include:

Manage the Reservations Team and guide them in daily tasks
Assist the team with creating and maintaining reservation records daily.
Maintaining Records and Documentation: Keep detailed and accurate records of customer
interactions, reservations, and any related correspondence.
Promotes goodwill by beings courteous, friendly, and helpful to guests, mangers, and fellow employees.
Assist the Revenue Team in driving insights.
Sorting out any issues that may arise with bookings or reservations.
Prepares letters of confirmation and promptly processes any cancellations and modifications.
Handles daily correspondence and responds to inquiries about reservations as needed.
Identify growth opportunity and mitigate against risks.
Utilise dedicated systems and tools to identify key trends and provide action-based outcomes from those trends.

RequirementsHighly analytical and detail oriented; skilled in exploring data, discovering patterns, relationships, anomalies, and trendsKnowledge of Opera and Concerto would be considered an assetExcellent analytical, organisational, and problem-solving skillsExcellent interpersonal skills and both written and verbal communication skillsEducation and ExperiencePrevious experience in a similar position is a mustEnglish and Maltese communication skills are a must

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