Senior Mortgage Officer
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• Deliver a high-quality service to both external and internal customers and maintain an excellent relationship with them by acting as their main reference point
• Be creating and maintaining process procedures and working with the team on process improvements
• Ensure the daily processes are completed within the stipulated deadline
• Work closely with internal stakeholders including the branch network staff, lending specialists and Compliance on the handling of mortgage applications and customers queries
• Identify and highlight risks as appropriate You should apply if you have:
• Strong communication and interpersonal skills with the ability to have open discussions with internal customers to identify their needs and offer appropriate service / products
• Fluency in Maltese language is desirable
• Knowledge of the bank’s mortgage proposition and process (desirable)
• Experience in a high performing service delivery team environment with the ability to work in an organised, fast paced environmen.
• Excellent collaboration skills with the ability to maintain professional relations with stakeholders
• Strong risk management skills with a proven ability to identify risks, issues, and root causes Due to the urgency of the role, applicants must possess the EU right of free movement of workers or are already residing in Malta. This role is on a key/full time basis and offers the opportunity for hybrid working. Submitting your application You can submit your application by completing and submitting the application form (PDF) electronically to us on an email or your CV to: malta_hrrecruitment@hsbc.com
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