VIP Account Manager

1 day ago
Sliema, Central Region, Malta ENEXUS Group Full-time
Some roles are about managing accounts. This one is about understanding people. We’re looking for a VIP Account Manager who knows how to build genuine relationships with high-value players, spot what matters before it becomes obvious, and turn great service into long-term loyalty. This is a role for someone who understands that VIP management is not simply about offers and bonuses. It’s about knowing your players, reading behaviour, recognising opportunities, acting quickly when engagement changes, and working across CRM, Marketing, Product, and Customer Support to make the experience feel seamless. What you’ll be doing
• Building and managing strong relationships with high-value players
• Creating tailored offers, experiences and VIP campaigns
• Using player data to identify opportunities, potential VIPs and churn risk
• Driving retention, loyalty and player lifetime value
• Supporting VIP payment journeys and resolving issues quickly
• Keeping a close eye on the market and what competitors are doing
• Tracking performance, KPIs and revenue contribution
• Ensuring responsible gaming, AML and regulatory standards remain front and centre What we’re looking for
• You’ll ideally have at least 2 years’ experience in VIP, account or relationship management..
• You should be commercially minded, comfortable with data, confident dealing with high-value clients and, above all, very good at building relationships.
• English is essential. Additional languages are a definite advantage. If VIP management is your space and you’re ready for a role where you can genuinely own the player relationship, we’d like to hear from you. Send your CV to recruitment@techrise.io #VIPManager #MaltaJobs #Hiring

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