Technical Solutions Associate

2 days ago
Valletta, South Eastern Region, Malta CellKi Full-time
Company Description CellKi is a turnkey platform that enables distributors, lenders, and mobile operators across Africa, Latin America and APAC to sell smartphones on credit. The platform supports customer onboarding, credit, loans, device locking, inventory, payments, sales and after-sales. It connects field teams, shops and partners in one system, designed to operate reliably even with limited connectivity. Role Description The Technical Solutions Associate will guide customers through the technical onboarding of CellKi's SaaS platform and stay close to live accounts afterwards, so that every customer is set up correctly, understands the solution and gets lasting value from it. He or she will work closely with customers, partners and internal teams (technical, operational and commercial) to keep knowledge and communication flowing in every direction, and to make sure that what is agreed with the customer is what gets delivered.

Key Responsibilities
• Lead the technical side of customer onboarding: requirements, configuration, data migration, integrations and go-live
• Follow up regularly with live customers to check that their setup works as intended, identify gaps and recommend improvements
• Assist customers and partners during integration and deployment phases
• Coordinate with the internal technical and operational teams to ensure smooth project execution
• Act as the connection point between customers, the technical team, partners and commercial colleagues, so that everyone works from the same up-to-date information
• Translate customer needs into clear, actionable inputs for the technical team
• Participate in customer meetings and solution walkthroughs where technical input is needed
• Document processes, customer setups and lessons learned, and share them across the company
• Contribute to customer adoption, retention and long-term account health Qualifications
• 3+ years of experience in a technical, customer-facing role in SaaS, implementation or solutions
• Solid technical understanding of SaaS platforms, APIs and integrations
• Strong written and spoken English and French, Spanish is a plus.
• Clear communicator, able to explain technical topics to non-technical audiences
• Organized and proactive, able to manage several customers and projects at once
• Collaborative mindset and comfort working across time zones and cultures
• Nice to haves: Experience in emerging markets +Familiarity with CRM, project management or collaboration tools +Experience in device management and financing industry.

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