Senior Customer Service Officer

1 week ago
Ta' Xbiex, Central Region, Malta Curmi & Partners Ltd. Full-time
Company Description Curmi & Partners Ltd. is a leading investment services provider based in Malta, specializing in delivering personalized wealth management solutions tailored to individual investment profiles and risk preferences. Backed by a team of skilled professionals, the company excels in conducting detailed research on both local and international financial markets to generate innovative investment strategies. Partnering with top global investment houses, Curmi & Partners ensures high-quality financial solutions that effectively address diverse client needs. The firm is licensed by the Malta Financial Services Authority and is a proud member of the Malta Stock Exchange. Role Description The Senior Customer Service Officer is a full-time, on-site role based in Ta' Xbiex, Malta, reporting to the Head of Client Management. The role involves managing customer interactions to ensure excellent service delivery, addressing client inquiries and concerns, and fostering positive customer experiences. Primary responsibilities include the following: Client Account Maintenance including Client Onboarding, Offboarding Act as a first point of contact for routine client queries and service requests Maintain accurate client records and documentation in line with regulatory requirements Coordinate and support client requests with internal teams (Client Management, Middle Office, Back Office, Compliance) Oversee customer satisfaction, providing effective support, and implementing best practices to enhance overall customer service. The role also requires collaboration with internal teams to identify areas of improvement and ensure service quality. As a new role within the firm this is a unique opportunity to build a new service offering to clients. Qualifications Strong interpersonal skills to build and maintain positive relationships with clients and colleagues. Proficiency in delivering exceptional customer service, understanding customer needs, and ensuring customer satisfaction. 4+ years experience in handling customer support processes and enhancing customer experience, preferably within financial services or investment management. Excellent problem-solving and conflict resolution skills. Attention to detail and the ability to manage multiple tasks efficiently. Proficiency in written and spoken English & Maltese; additional languages will be considered an asset. Familiarity with AML/CFT and MiFID requirements will be deemed an advantage Why Join Us? An attractive remunerative package Discretionary yearly performance bonus A pleasant working environment with a Work from home policy(post probation) To apply send your CV and a covering letter to jborg@curmiandpartners.com or apply through Linkedin directly.

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