Dutch Speaking Customer Advisor

About Us: We are a pioneering force in the e-commerce sector, committed to delivering exceptional customer experiences. As we continue to expand our global presence, we're seeking enthusiastic Dutch speakers to join our dynamic team in Malta.

Position Overview: As a Dutch-Speaking Customer Advisor, specializing in email and chat support, you'll be at the forefront of ensuring our customers receive top-notch service. Your linguistic prowess and customer-centric approach will be instrumental in resolving inquiries and creating a positive brand image. With the flexibility of a hybrid work model, you'll enjoy the unique blend of on-site and remote work in the enchanting surroundings of Malta.

Responsibilities:

1. Customer Engagement:

• Respond to customer inquiries via email and chat in Dutch, providing prompt and effective solutions.
• Foster positive relationships with customers, ensuring a delightful e-commerce experience.

• Embrace the hybrid work model, spending 2 days per week on-site in the vibrant atmosphere of Malta, and the remaining 3 days working remotely.

• Develop a comprehensive understanding of our e-commerce platform and product offerings.
• Provide accurate and detailed information to assist customers in their queries.

• For international candidates, enjoy a relocation package that includes flight tickets to Malta and accommodation during the initial settling period.

• Leverage your proficiency in Dutch to communicate effectively with customers and internal teams.
• Collaborate with colleagues to share insights and enhance customer support strategies.

Perks and Benefits:

1. Competitive Salary:

• Receive a competitive salary that reflects your skills and contributes to your overall well-being.

• Comprehensive health and life insurance coverage to prioritize your health and security.

• Immerse yourself in the rich culture, history, and natural beauty of Malta.

• Opportunities for professional growth within a global e-commerce organization.

• Enjoy a healthy work-life balance with the flexibility of a hybrid work model.

Requirements:

1. Language Skills:

• Fluent in Dutch, both written and spoken.

• Demonstrate a genuine passion for providing exceptional customer service.

• Ability to thrive in a hybrid work model and adapt to a fast-paced e-commerce environment.

• Collaborative mindset with excellent communication skills.

If you're ready to be a key player in shaping the customer experience for a global e-commerce platform and experience the beauty of Malta, send us your resume