Social Media Community Manager

Salary Bracket: €33,000 - €40,000

WHAT'S THE JOB

Social media is more than posting content. It's about starting conversations, building communities and keeping players coming back.

We're partnering with a growing Social Gaming business to find a creative, hands-on Social Media & Community Manager to grow its social presence, build engaged online communities and help deliver an excellent player experience.

This role goes beyond the usual social media channels. You'll be creating content, managing influencer relationships and getting involved in the communities where players spend their time, particularly Discord and Reddit. You'll also work closely with Customer Support to make sure player feedback is heard, questions are handled and opportunities to improve the experience don't get missed.

We're looking for someone who understands internet culture, keeps up with emerging trends and knows how to connect with audiences, particularly in the US market. If you're creative, community-minded and comfortable rolling up your sleeves, we'd love to hear from you.

WHAT WILL YOU DO

• Manage social media channels and own the content calendar, creating engaging content around campaigns, promotions and trends.
• Develop creative ideas, copy and briefs, working with Design to bring content to life.
• Build relationships with influencers and content creators, coordinating campaigns and deliverables.
• Grow and manage online communities across Discord, Reddit and other social platforms.
• Keep conversations flowing by engaging with players, responding to comments and managing community moderation.
• Monitor social trends and player sentiment, particularly within the US market, to spot new opportunities.
• Work closely with Customer Support to manage player queries, escalate issues and improve the overall experience.
• Track content and community performance, using insights to improve engagement and future activity.
• Collaborate with Marketing and other teams to maintain a consistent brand voice and identify ways to improve the player experience.

WHAT CAN YOU DO

• Have 3+ years' experience in Social Media or Community Management.
• Bring at least 1 year of hands-on experience managing Discord and Reddit communities.
• Have experience across major social platforms, including Instagram, Facebook, TikTok and Snapchat.
• Be a strong written communicator with excellent English skills.
• Have experience creating social content, writing copy and managing content calendars.
• Understand how to adapt content and communication styles to different platforms and audiences.
• Be comfortable using social media management tools such as Buffer, Hootsuite or Sprout Social.
• Be organised, proactive and confident managing multiple channels and priorities.
• Have a customer-first mindset and know how to handle feedback and complaints professionally.
• Be comfortable collaborating with Marketing, Design and Customer Support teams.
• Keep up with social media culture, online communities and emerging trends, particularly in the US market.
• Be happy working in a fast-paced environment where priorities can shift quickly.

BONUS IF YOU ALSO HAVE:

• Experience within gaming, online entertainment or Social Casino.
• Experience working with influencers and content creators.
• Familiarity with customer support platforms such as Zendesk or Intercom.
• Experience with Discord bots, community automation or moderation tools.
• An understanding of US gaming audiences, online culture and community behaviour.

WHY CONSIDER THIS ROLE

• Help shape the social presence of a growing Social Gaming business.
• Go beyond traditional social media and build communities on platforms like Discord and Reddit.
• Combine content creation, influencer partnerships and community engagement in one varied role.
• Work closely with Marketing and Customer Support to make a real difference to the player experience.
• Have the opportunity to experiment with new content formats, trends and community initiatives.
• Join a collaborative, fast-moving team focused on creating better online entertainment experiences.