German Customer Support Specialist Hybrid in Malta
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Are you looking to advance your career?
We're seeking an exceptional individual to join our team as a Customer Success Specialist If you are creative, and outgoing, and thrive in a fast-paced, ever-evolving environment, this could be the perfect opportunity for you
Role Overview:
As a Customer Support Specialist, you will manage customer inquiries and complaints via email and live chat, with no phone interactions involved.
Key Responsibilities:
- Respond to customer inquiries via email, ensuring timely and clear communication (no phone calls)
- Moderate user-generated content to comply with company policies and regulations
- Identify and address scams and fraud, maintaining a safe online environment
- Accurately document customer interactions and resolutions
- Collaborate with team members to improve processes and enhance customer experience
- Provide accurate, valid, and complete information to customers by using appropriate methods/tools
- Meet personal/customer support targets Interface effectively with other internal and client teams
- Participate in training to conduct correct and accurate moderation policies
- Support different workflows, clients, and markets as and when required
Requirements:
- C2 proficiency in German
- B2 proficiency in English
- EU Citizenship or Maltese Residency Card
- 0-1 year of experience in Customer Support
- Strong leadership, analytical, and communication skills
- Desire to learn and grow within the field.
Why Join Us:
- Competitive Pay: We offer compensation that values your skills and experience.
- Performance Bonuses: Earn bonuses based on your achievements.
- Transportation Provided: Company-provided transport from designated pickup points.
- Relocation Support: Assistance to ensure a smooth transition.
- Career Growth: Opportunities for professional development and advancement.
- Hybrid Work: A flexible model promoting work-life balance.
Ready to dive into the exciting world of customer support? Submit your application today, and we’ll be in touch soon
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