ISTC - Training Compliance Administrator

The Training Compliance Administrator is responsible for providing administrative, logistical, and operational support to ensure the effective planning, coordination, and delivery of NFPA-related training activities.

Working closely with the training team and management, the role supports training schedules, participant management, documentation, and learning systems to ensure a smooth, professional, and compliant training experience across all NFPA training programmes.

Training in NFPA processes, documentation, and programme requirements will be provided by ISTC.

Key Responsibilities

Training Logistics & Scheduling

• Coordinate and schedule training sessions in line with approved training plans.
• Book and manage training venues (classrooms or virtual platforms).
• Coordinate catering, equipment, and required training materials.
• Ensure all logistical arrangements are in place for seamless delivery.

Participant Management & Customer Support

• Act as first point of contact for training‑related enquiries.
• Manage participant registration and enrolment through the LMS.
• Track attendance and maintain accurate participant and certification records.
• Prepare and distribute joining instructions, confirmation letters, and related communications.

Training Materials & Documentation

• Prepare, format, print, and distribute training materials.
• Ensure documentation is accurate, current, and aligned with certification requirements.
• Maintain organised records of materials, attendance sheets, certificates, and compliance documents.

Administrative & Financial Support

• Organise and maintain training databases and filing systems.
• Provide general administrative support to the training team.
• Assist with financial processes, including raising orders and liaising with Accounts.

Evaluation, Reporting & Platform Support

• Distribute and consolidate course evaluations and feedback.
• Assist with analysis of training effectiveness and preparation of reports.
• Support the setup and administration of online learning courses and LMS activities.
• Provide basic technical assistance to trainers and participants where required.

The list of ‘Responsibilities’ appearing in this job description is neither necessarily exhaustive nor permanent, and the post holder may, where required, be assigned additional role‑related tasks by the line manager to meet operational requirements.

Required Qualifications & Experience

• Diploma in Human Resources, Education, Business Administration, or related field, or equivalent practical experience.
• Previous experience in an administrative, customer service, or training support role.
• Strong proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Experience with LMS / e‑learning platforms (advantage).
• Exposure to technical or standards‑based training environments (advantage).
• NFPA training and familiarisation will be provided by ISTC.

Required Skills & Attributes

Communication & Customer Focus

• Excellent written and verbal communication skills.
• Professional, courteous, service‑oriented behaviour.

Organisation & Attention to Detail

• Strong ability to manage multiple priorities.
• High accuracy when working with documentation and compliance records.

Initiative & Problem Solving

• Proactive attitude and effective problem‑solving skills.
• Ability to work independently or as part of a team.

Adaptability & Flexibility

• Comfortable in a fast‑paced training environment.
• Able to adapt to shifting schedules and priorities.

Company Culture Fit

• Upholds ISTC values, professionalism, and standards.
• Positive, flexible, and proactive approach.
• Contributes to a supportive, team-centric environment.