Outbound Specialist

Job Overview

Outbound tasks are the key point between departments. As an Outbound Specialist, you will be on the front line of creating the best possible flow for the company's operational side and, most of all, ensuring customer satisfaction.

With other versatile tasks, a big part of your job will be planning and executing the outbound calls to our customers and helping to maintain the high-performance level within the teams included. You will be controlling the customers' journey from the beginning and making processes short and effective all the way.

We offer a versatile, interesting and important career opportunity for a dedicated professional. 

Join our Outbound team and help us deliver the top-notch service that our players deserve.

About Play North

We are a diverse and fast-growing online casino operator active in regulated markets with offices based in Malta, Estonia and The Netherlands. You can now join our dynamic, capable and enthusiastic team. 

We are the people behind the global casino brands and We are licensed and regulated by the Malta Gaming Authority and Kansspelautoriteit in The Netherlands. 

Due to the continued growth and success of our brands, we are now searching for more A class talents to join our mission to build the next iGaming giant.

Are you a self-motivated and dedicated person with an eye for detail? If you get kicks from new challenges in a top professional, yet easy-going and fun, work environment, then we are eager to hear from you

Responsibilities:

• Serve as the point of contact for all outgoing customer inquiries.
• Ensure timely and reliable phone and email-based assistance to players with their document submission or verification.
• Coordinate, execute and collaborate with other departments to handle outbound calls related to registration and document upload.
• Provide exceptional outbound customer service and support to all players.
• Maintain accurate records of customer interactions and document submissions.
• Assist in making the registration process smooth and efficient for new customers.
• Responsible for a part of onboarding our new customers
  

Requirements:

• Excellent communication skills in the Dutch and English language (both written and verbal)
• Previous experience in customer service or compliance roles.
• Strong eye for details and good organising skills.
• Ability to work efficiently in a fast-paced environment.
• Knowledge of regulatory requirements related to customer due diligence.
• Ability to handle sensitive information with discretion.
• Proactive problem-solving skills.
  

What we offer

• A hybrid working model.
• Competitive salary based on experience and qualifications.
• Brand new offices.
• Private parking.
• Private Health insurance.
• Wellness allowance up to €600 per year.
• Employee assistance program with Richmond Foundation.
• Birthday wishes with something special.
• Office lunches and daily nibbles such as fresh fruit and healthy snacks.
• Meal allowance.
• Lots of great company discounts.
  

"By submitting your application, you understand that your personal data will be processed as set out in our Privacy Policy, which can be accessed by clicking here. Where you have not granted consent to retain your data in our talent pool, we will, in cases where the recruitment process did not lead to employment with Play North, retain your personal data for a period not exceeding six months in order to, among other things, enable us to manage potential disputes or store data about your talents for near future opportunities. Once this retention period has elapsed, your data will be deleted. You have a right to object to this additional 6 months-period of processing by explaining the reasons why we should not process your personal data to our Data Protection Officer at ".