Director of VIP

Help Us Redefine How People Gamble Online

Gamdom isn't here to be "another online casino." We're building a next-generation wagering ecosystem - faster, smarter, more personal, and more entertaining than anything the industry has seen. We move like a tech company, think like a data company, and treat our players like partners, not transactions.

Your mission: Turn our VIP function into a commercial engine that defines the future of high-value player experience in crypto gambling.

Role Overview

As Director of VIP, you will own the entire VIP business line -from revenue and portfolio performance to team leadership, operational design, and commercial strategy. You will build a predictable, scalable, data-driven VIP revenue engine that fuels Gamdom's next era of growth.

Key ResponsibilitiesStrategic Leadership

• Own full P&L for the VIP segment, driving revenue growth and margin efficiency.

• Build a structured portfolio model where every VIP Manager runs a measurable book of business.

• Transform VIP from reactive service to a predictable, revenue-producing function.

• Develop segmentation frameworks for whales, high-potential players, and churn-risk cohorts.

• Improve bonus efficiency to maximize sustainable value.

Team Leadership & Development

• Build and lead a high-performance VIP organization.

• Hire, upgrade, and restructure talent as needed - you own the team and the standards.

• Create a culture of portfolio ownership and commercial accountability.

• Coach managers in relationship management, negotiation, and strategic retention.

• Maintain communication standards aligned with Gamdom's premium, crypto-native brand.

Player Experience & Commercial Intelligence

• Build personalized engagement frameworks using behavioral and predictive data.

• Identify and act on key player inflection moments.

• Lead proactive reactivation and retention initiatives.

• Ensure all touchpoints are discreet, instant, frictionless, and commercially smart.

Cross-Functional Collaboration

• Partner with Product & Data to develop dashboards, triggers, and CRM capabilities.

• Influence product roadmap, promo structures, and lifecycle strategy.

• Ensure VIP priorities move through the organization without friction.

Operational Excellence

• Define and track critical KPIs: revenue per manager, LTV growth, churn conversion, bonus performance, etc.

• Build forecasting models for value trajectories and revenue predictability.

• Systematize workflows, SOPs, and review cycles to enable scale.

• Maintain a high-accountability, no-complacency culture.

You Bring

• Proven track record in building or scaling high-performance commercial/VIP organizations.

• Highly structured, organized, and process-driven mindset.

• Exceptional people leadership and relationship-building skills.

• Strong commercial acumen and executive presence.

What Success Looks Like

• A VIP department running as a scalable, predictable revenue engine.

• Managers owning their portfolios with discipline, autonomy, and commercial impact.

• Tangible lifts in GGR, LTV, retention, and unit economics.

• A VIP ecosystem that truly reflects Gamdom's mission of redefining how people gamble online.

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