Operations Manager Malta

6 days ago

Valletta Hybrid, Malta dLocal Full time
Why should you join dLocal? dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world's fastest-growing, emerging markets. 
By joining us you will be a part of an amazing global team that makes it all happen, in a flexible, remote-first dynamic culture with travel, health and learning benefits, among others. Being a part of dLocal means working with 1000+ teammates from 30+ different nationalities and developing an international career that impacts millions of people's daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.
What's the opportunity?
We are looking for an Operations Manager to join our Operations team.  As the Operations Manager, you will establish and lead the Malta-based Operations function. Your primary objective is to provide robust oversight and governance of outsourced Group Operations and Treasury functions, specifically focusing on client funds processes impacting the Malta entity. You will ensure that all outsourced activities are fully understood, monitored, and compliant with local and international regulatory standards.
What I'll be doing?
  • Governance & Outsourcing oversight
  • Develop and maintain a comprehensive oversight framework for Group-outsourced Operations and Treasury processes related to client funds.
  • Maintain a detailed Outsourcing Inventory and ensure all arrangements include clear SLAs, KPIs, and robust change control mechanisms.
  • Develop and monitor Exit Provisions and business continuity plans for outsourced functions.
  • Ensure all outsourcing frameworks align strictly with EBA Guidelines on Outsourcing and DORA (Digital Operational Resilience Act) for ICT-related components.
  • Client Funds & Treasury Management
  • Own the Malta function's responsibility for overseeing merchant pay-ins and pay-outs for dLocal Limited.
  • Monitor Treasury operations to ensure liquidity and processing efficiency meet all Merchant SLA commitments.
  • Act as the primary escalation point for operational bottlenecks or failures within the client funds lifecycle.
  • Assurance & Risk Management
  • Verify that Group-level processes satisfy local Malta-specific regulatory requirements.
  • Collaborate with the "Finance & Operations Assurance" lead to conduct regular reviews of operational controls and reporting accuracy.
What skills do I need?
  • Must be a Pre-Qualified (PQ'd) individual, ideally within Accountancy, Finance, or a related regulatory field.
  • Proven experience in Operations Management within the Financial Services or FinTech sectors, specifically dealing with EMI (Electronic Money Institution) or Payment Service Provider frameworks.
  • Deep understanding of MFSA requirements, EBA Outsourcing Guidelines, and DORA.
  • Familiarity with Treasury management systems, client fund safeguarding protocols, and automated payment flows.
  • Strong leadership capabilities with the ability to influence stakeholders at both the local Board level and Group level.
  • Fluent in English; Knowledge of Spanish is a plus
€ €71.45 a year What do we offer?
Besides the tailored benefits we have for each country, dLocal will help you thrive and go that extra mile by offering you: - Flexibility: We have flexible schedules, and we are driven by performance. - Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity. - Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded. - Learning & development: get access to a Premium Coursera subscription. - Language classes: we provide free English, Spanish, or Portuguese classes. - Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections - dLocal Houses: want to rent a house to spend one week anywhere in the world, coworking with your team? We've got your back
What happens after you apply? Our Talent Acquisition team is invested in creating the best candidate experience possible, so don't worry, you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process
Also, you can check out our webpage, Linkedin, Instagram, and Youtube for more about dLocal

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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