Support Agent

APS Bank has embarked on a new project and is looking for resources who can work on a forty hour week basis on a five or six day week schedule.

Job Description

Overall Purpose of the Position

To carry out various daily operational duties in connection with document management, which includes the digitisation aspects of various Bank documentation and also assisting in the centralisation of the Bank's physical documentation. This role entails appropriate and diligent physical filing, collection, splitting, classification, scanning, digital upload, retrieval and transmission of different categories of Bank documentation.

 Operational Responsibilities

• To carry out the necessary collections, splitting, weeding, sorting, classification and categorisation of different physical Bank documents including the scanning and digitisation upload of Bank documentation, in accordance with the set guidelines and procedures, in an efficient manner, whilst at the same time ensuring the highest levels of quality.
• To ensure at all times appropriate filing of the Bank's documentation in line with internally laid down policies and procedures.
• To provide assistance in the planning, co-ordination and transportation of the Bank's physical documents in archive boxes.
• To perform other standard routine office tasks including the processing of mail, answering of phone calls and emails, processing of internal requests for documentation, reporting any malfunctions with the Bank's equipment and ordering of any required supplies.
• To assist the Line Manager/s and the other superiors in any other tasks delegated and assigned to them within the remit of the Unit's Operations in an effective and efficient manner to achieve the predetermined objectives of the Digitisation Programme.

Qualifications, Skills & Competencies  

• Be attentive to detail.
• Be self-motivated, able to prioritize assignments and can work independently.
• Be a team player, reliable, organized and meticulous.
• Be computer literate and conversant in MS Office applications.
• Possess ordinary / Intermediate level of education.