VIP Account Manager

5 days ago

Sliema, Tas-Sliema, Malta JobMatchingPartner Full time €40,000 - €60,000 per year

An established igaming operator with a strong portfolio of online casino brands, headquartered in Sliema, Malta, is currently on the lookout for a Finnish-speaking VIP Account Manager to join their team. The ideal candidate will support VIP operations by nurturing relationships with high-value players, ensuring top-tier customer service, and working closely with both the Operations and Marketing departments.

This is a hybrid role offering a salary of around €40K with a KPI-related bonus on top. 
The salary may be a bit negotiable for senior candidates.

Role and Responsibilities

  • Build and maintain long-term relationships with VIP players while delivering an exceptional customer experience
  • Support customers through various communication channels
  • Manage and exceed KPIs while maximising player value
  • Use CRM and analytics tools to segment players, track behavior, and deliver tailored campaigns that boost retention and lifetime value
  • Develop and execute VIP strategies, programs, and initiatives

Skills and Experience

  • Native-level fluency in Finnish, both written and spoken
  • Strong communication skills in English
  • Minimum 1 year of experience in VIP or CRM management within the iGaming industry (mandatory)
  • Demonstrated ability to exceed targets and drive revenue
  • Detail-oriented and well-organised
  • Capable of multitasking and managing time effectively
  • Customer-focused with a passion for delivering outstanding service
  • Proactive self-starter with a positive attitude

About the role

  • Salary of €40K, negotiable for senior candidates
  • KPI-related bonus on top of salary
  • Hybrid working model (min 3 days at the office weekly)
  • Central office location in Sliema, Malta
  • Physical and Mental well-being support
  • Health and dental insurance
  • Gym allowance

Please, apply with your detailed CV in English

*JobMatchingPartner Limited is a recruitment agency licenced in Malta, EU with licence no EA We act on behalf of clients based in Malta and elsewhere. JobMatchingPartner does not share your personal details with any third party without your written consent. 

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