Gaming Transactions Analyst

WHO ARE WE?

We are PressEnter Group – a dynamic and innovative force trailblazing new pathways in the iGaming industry. Headquartered in Malta, we're a team of talented specialists passionate about delivering extraordinary online casino products and an unparalleled player experience.
We thrive in a fast-paced, competitive environment, driven by boldness and a commitment to pushing boundaries. At PressEnter, we support your journey just as you support ours.
Being a people-first organization is at our core. We operate on a foundation of transparency, camaraderie, and mentorship, always prioritizing your well-being. As a valued member of our team, you'll join a culture that embraces diversity and inclusion and champions career progression. We can't wait to welcome you aboard

Position Overview

The Gaming Transactions Analyst is responsible for monitoring, investigating, and resolving player activity that breaches the company's Terms & Conditions. This role plays a critical function in protecting revenue, mitigating fraud risks, and ensuring compliance with regulatory requirements. The successful candidate will have strong analytical skills, an eye for detail, and the authority to take decisive actions, including confiscation of winnings, directly impacting the company's P&L performance.

Key Responsibilities

• Transaction Monitoring: Review and analyse player transactions, gameplay, and betting activity to identify suspicious or irregular behaviour.
• Fraud Detection: Investigate potential fraud, bonus abuse, collusion, chargebacks, and account takeovers.
• Compliance Enforcement: Ensure player activities comply with the company's Terms & Conditions and relevant regulatory standards (MGA, UKGC, etc.).
• Winnings Confiscation: Execute and document the confiscation of winnings or funds in breach of terms, ensuring adjustments are accurately reflected in the P&L.
• Case Management: Maintain detailed case files with supporting evidence for all investigations, providing clear audit trails.
• Reporting: Generate reports on fraud trends, breaches, and recovered revenue, advising management on risk prevention strategies.
• Collaboration: Work closely with Payments, Legal, Customer Support, and Compliance teams to resolve cases efficiently.
• Continuous Improvement: Recommend process enhancements, tools, or system improvements to strengthen fraud prevention measures.

Key Performance Indicators (KPIs)

• Volume and value of fraudulent/abusive cases successfully identified and actioned.
• Revenue recovered or protected through winnings confiscations. 
• Average case resolution time.
• Accuracy and completeness of investigation documentation. (EDD)
• Compliance with regulatory standards and zero escalations from regulators

Requirements:

Essential:

• Experience in fraud detection, compliance, risk management, or similar role within the iGaming / online casino sector.
• Strong understanding of iGaming fraud risks: bonus abuse, collusion, chargebacks, money laundering techniques.
• Working knowledge of AML, KYC, GDPR, and responsible gambling frameworks.
• Analytical mindset with excellent attention to detail.
• Strong communication and report-writing skills in English.
• Ability to make difficult enforcement decisions confidently and fairly.

WHAT WE OFFER: PERKS & BENEFITS

• Inspiring Workspace: HQ in Sliema, Malta with stunning sea views, shower facilities, and an open-plan office.
• Flexibility: Hybrid working model to support work-life balance.
• Well-being Focus: Access to our Mental Well-Being Program.
• Vibrant Culture: Regular social events, terrace gatherings, and team/company-wide celebrations.
• Rewards: Refer a Friend Bonus.
• Health & Wellness: Private health insurance, dental insurance, and wellness vouchers.
• Fitness: Discounted gym membership.