IT Lead/Manager

The IT Lead/Manager will report to the COO responsible for overseeing the
IT unit within ARQ Resources Limited or any other reporting line as may be
necessary at the time. The role involves strategic oversight of IT operations,
infrastructure and systems development, ensuring alignment with business
objectives and compliance with industry standards.

Main duties and responsibilities will
include, but are not limited to:

Strategy & Planning:

• Contribute to the development of the company's IT objectives, aligning technology initiatives with business goals.
• Lead and support the implementation, integration, and optimisation of ERP (Enterprise Resource Planning) systems to enhance operational efficiency and data integrity across the organisation.
• Evaluate emerging
  technologies and provide recommendations for adoption.
• Develop and maintain
  disaster recovery plans and ensure regular testing.
• Ensure business
  continuity through robust backup systems and contingency planning.
• Develop and
  maintain the IT budget, ensuring cost-effective use of resources and
  alignment with strategic priorities.

IT Operations &
Infrastructure:

• Oversee the
  IT function to ensure minimal disruption to business operations.
• Administer
  and maintain Windows Server and Office 365 environments.
• Manage network
  infrastructure, servers, telephony, Wi-Fi, CCTV and access control.
• Install,
  configure, and maintain computer hardware, operating systems, and
  Group-wide software applications.
• Perform
  proactive maintenance, incident reporting, and ensure systems run smoothly
  for optimal user benefit.
• Maintain
  web domains, DNS records, and administrative upkeep.
• Oversee
  accurate records of IT assets, including hardware, software, and licenses.

Technical Support & User Engagement:

• Oversee the ticketing system and user support services.
• Troubleshoot system, network, hardware, and software issues in a timely and effective manner.
• Communicate with staff, suppliers, and third-party contractors to set up systems and resolve technical issues via face-to-face, electronic, or phone interactions.

Security & Compliance:

• Establish and enforce IT
  security policies and best practices.
• Implement and monitor
  security protocols to safeguard company data and systems from internal and
  external threats.
• Conduct regular vulnerability assessments and
  recommend mitigation strategies.
• Ensure IT
  operations comply with relevant regulatory requirements and support
  internal/external audits.
• Maintain IS
  policies and procedures, infrastructure documentation and user guidelines.
• Oversee
  mobile device management and endpoint security across the organisation.

Vendor & License
Management:

• Manage relationships
  with IT vendors and service providers, including contract negotiation and
  performance evaluation.
• Oversee software
  licensing compliance and renewals.

Leadership & Team
Development:

• Lead and mentor IT
  staff, fostering a culture of continuous improvement and technical
  excellence.

Other Responsibilities:

• Perform other duties as may be required from time to time.

 Qualifications:

• A
  bachelor's degree (MQF Level 6) in Information Technology, Computer
  Science, or a related field; extensive relevant experience may also be
  considered in lieu of formal qualifications.
• System
  administration and IT certifications in Microsoft or other network related
  fields are considered an asset.

Experience:

• Experience
  in ERP system implementation and support is considered an asset.
• Experience
  in MySQL/MSSQL database administration would be considered an asset.
• Proficient
  in managing hybrid IT infrastructures across on-premises and cloud
  environments. Experienced with virtualization platforms including Hyper-V
  and VMware, Windows Server technologies, and cloud services such as
  Microsoft 365 and Azure.
• Familiarity
  with deploying and maintaining SIP-based VoIP/PBX systems and solutions
  such as Fortinet, Unifi, and Aruba devices would be considered an asset.
• In-depth
  knowledge of information security practices, policies, and regulations.
• Experience
  with scripting and automation tools.

Key Skills and Attributes:

• A
  professional disposition with high ethical standards and sound judgement.
• Ability
  to translate technical concepts into business value.
• Excellent
  oral and written communication skills in English.
• Strong
  interpersonal skills and the ability to work well within a team
• Ability to
  thrive in a fast-paced, deadline-driven environment.
• Capable of
  prioritising tasks and delivering results within tight timeframes.
• Demonstrates
  a flexible approach to work, with sensitivity to operational exigencies
  and a focus on minimising disruptions.
• Driven,
  ambitious and motivated by challenging environments.
• Demonstrates
  discretion, confidentiality, and professional maturity, given the role's
  exposure to sensitive information.
• Passionate
  about continuous learning and professional development.

Why Join Us?

• Benefit
  from a competitive salary package and private health insurance.
• Receive
  an achievement bonus when furthering your education in alignment
  with your role.
• Enjoy a
  flexible approach to work, including early finishes on Fridays during
  summer, and continuous training opportunities.
• Receive
  professional development and support in a collaborative work environment.
• Work with
  a dynamic, multi-disciplinary team in a reputable firm.
• Participate
  in regular team-building activities organised by our active social
  committee.

​

​