German speaking E-mail
1 week ago
Position: German Customer Support & Content Moderator
Location: Malta
Role Overview:
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Support customers via email and live chat (no phone calls), providing accurate and helpful responses.
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Review user-generated content across marketplaces/apps to ensure it follows company policies and country-specific laws.
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Work 70% in customer support and 30% in content moderation.
Key Responsibilities:
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Respond professionally to customer inquiries and complaints.
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Review images, accounts, and text content to maintain a safe online environment.
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Follow and stay updated on client policies and guidelines.
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Accurately report trends, violations, and provide feedback to managers.
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Suggest improvements in workflows and processes.
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Participate in training sessions to ensure quality and compliance.
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Adapt to different workflows, clients, and market requirements.
Requirements:
C2-level German and good English skills.
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Strong computer skills, especially with Microsoft Office (Excel, Word).
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Attention to detail, quick decision-making ability, and a proactive attitude.
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No prior experience needed – full training will be provided.
Working Conditions:
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Rotational shifts between 7:00 AM and 00:00 Midnight (morning and late shifts).
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5 working days per week, 2 days off.
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Indefinite contract.
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Full onsite training during the first two weeks.
Benefits:
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Health insurance after six months of employment.
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Career progression opportunities.
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Relocation support, including:
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Airport pickup.
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Hotel accommodation covered (up to 3 weeks).
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Partial flight ticket reimbursement after probation period.
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