Head of Operations

About us:

We believe the next generation of financial services will be powered by stablecoins.

Founded in 2021, our mission at BVNK is to accelerate global money movement.

We're building stablecoin-native infrastructure so businesses can move value instantly across borders and networks. With global licenses and T1 bank partnerships, we facilitate billions in transactions for enterprise clients like Worldpay, Deel, LianLian Global, and Rapyd.

Our technology is transforming how businesses operate globally by eliminating payment delays, reducing costs, and unlocking trapped capital.

We're a diverse team spread across EMEA, North America, and APAC, with a shared belief that stablecoins are the new infrastructure layer for financial services, and that BVNK is at the forefront of this shift.

In 2025, we secured strategic investment from Visa, following our $50 million Series B with Haun Ventures, Coinbase Ventures, Scribble Ventures, DRW Venture Capital, Avenir, and Tiger Global. With the backing of these leading investors, we're accelerating our growth – and we're looking for smart, ambitious people to help us build the future of financial services.

We're incredibly honored to have made Newsweek's list of The Top 100 Global Most Loved Workplaces three years running (most recently in 2025) and to have been recognised by LinkedIn as one of the Top 20 Startups in the UK in 2024.

About this role in the team:

As BVNK's Head of Operations, you will lead the Payment Operations and Reconciliations departments, reporting to the VP of Operations. You will play a pivotal role in merging traditional FIAT banking with digital assets, overseeing a global 24/7 engine that handles international schemes (SEPA/SWIFT) and first-line financial crime defense. This is a strategic, high-impact position where you will build operational resilience and represent the department at the Board level to ensure a seamless, institutional-grade client experience.

Key Areas of Responsibilities:

Strategic Leadership & Governance

• Policy & Procedure: Develop, implement, and review robust operational policies for payment processing and reconciliations to ensure scalability.
• Reporting: Prepare and present detailed operational performance reports for Senior Management and the Board of Directors.
• Financial Planning: Contribute to the company's financial health by providing accurate operational forecasts and budgetary insights.
• Contingency Planning: Oversee the development of robust business continuity and operational contingency plans to mitigate system failures or disruptions impacting day-to-day operations.

Operational Excellence

• Payment Execution: Oversee the execution of global payment operations, ensuring efficient processing across UK & International FIAT schemes (Faster Payments, CHAPS, SEPA, SWIFT, FEDWIRE, ACH) and Digital Assets.
• Reconciliations: Supervise complex reconciliation processes across multiple accounts and systems to ensure 100% accuracy.
• Risk & Compliance: Manage operational risks and oversee the 1st line financial crime compliance team, ensuring strict adherence to internal policies and global regulations.
• Performance Monitoring: Monitor and exceed agreed Service Level Agreements (SLAs) across all operational functions.

Process & Infrastructure

• Optimisation: Identify opportunities for process automation and industry-leading best practices to maximise efficiency and safeguarding.
• Systems Management: Oversee the maintenance and evolution of operational infrastructure, collaborating with Product, Engineering, and Data teams to build world-class internal tooling.
• Quality Assurance: Conduct end-to-end process reviews and collaborate with internal/external auditors to maintain a gold-standard control environment.

People & Culture

• Team Leadership: Lead and inspire the Malta Payment Ops and Reconciliation teams.
• Development: Recruit, coach, and mentor team members to foster a culture of excellence and customer-centricity.

What we need from you:

• Experience: 5+ years of experience in a leadership role within a regulated payment business (e.g. EMI) is essential.
• Proven Track Record: Experience in a high-growth tech company or startup, with a history of rapidly assuming responsibility and delivering results.
• Technical Knowledge: Deep understanding of global FIAT payment rails and an interest/experience in the Digital Asset ecosystem.
• Analytical Rigor: Strong financial acumen and a methodical approach to problem-solving.
• Change Management: Proven ability to lead high-level process changes and organisational transitions.
• Communication: Exceptional stakeholder management skills; able to influence at the senior executive level and collaborate cross-functionally.
• Adaptability: The ability to multitask across short-term tactical fixes and long-term strategic initiatives.

What you can expect from us:

• Fair and competitive salary at every stage of your growth
• Meaningful ownership in the business through our employee option scheme
• Flexible working hours, with hybrid working at its heart
• A culture built on passionate, growth-minded people
• A flexible approach to holiday
• Opportunities to travel to our offices around the world
• An open and creative environment where you can help us define the future of BVNK, its culture, and its opportunity sets

At BVNK, we are focused on building a diverse and inclusive team. While you may not meet all of our requirements, we'd encourage you to apply if you meet the majority of our expectations. You may be a great fit for this role or another role in our team.

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