German Customer Specialist Hybrid in Malta

1 week ago

Saint Julian's, Saint Julian, Malta Cross Border Talents Full time

Looking for a New Adventure? Discover a Career in Beautiful Malta

Craving a fresh start in an island paradise? Malta, known for its crystal-clear waters, timeless architecture, and booming international job scene, might just be the opportunity you've been waiting for

We're looking for a motivated and meticulous Customer Specialist to become part of our dynamic team. If you excel in fast-paced environments, approach challenges with a solution-driven mindset, and are eager to make an impact, this could be your ideal role.

Role Overview:

As a Customer Specialist, you'll handle inquiries via email and live chat—no phone calls required. You'll play a crucial role in content moderation, enforcing platform standards, detecting fraudulent activity, and ensuring our users receive top-tier service.

Key Responsibilities:

  • Respond to customer queries efficiently through email and live chat

  • Monitor and manage user-generated content, maintaining adherence to platform guidelines

  • Detect, investigate, and address fraudulent behavior with accuracy

  • Keep thorough and well-organized records of all cases handled

  • Work closely with internal teams to optimize workflows and improve the customer experience

  • Use cutting-edge tools to provide clear, accurate, and helpful support

  • Meet individual performance metrics while contributing to broader team objectives

  • Liaise with both internal departments and external client teams to ensure alignment

  • Stay up-to-date with best practices in moderation and support through ongoing training

  • Adapt quickly to evolving tools, processes, and project priorities

Requirements:

  • Fluent in German (C1/C2 level)
  • Fluent in English (B2 level)
  • EU citizenship or Maltese Residency Card
  • 0-1 year of experience in customer support
  • Strong leadership, analytical, and communication skills
  • Eagerness to learn and grow

Why Join Us:

  • Competitive Salary: We recognize your skills and dedication
  • Performance Bonuses: Earn rewards for your achievements
  • Transportation: Convenient company transport from designated locations
  • Relocation Assistance: Smooth onboarding support
  • Career Growth: Opportunities to develop professionally
  • Hybrid Work Model: Flexible options for a better work-life balance

Excited to take the next step in your customer support journey? Apply now, and we'll connect with you soon

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