IT Officer

Our client merges traditional financial services with innovative, tech-driven solutions. They are seeking a committed IT Officer responsible for ensuring seamless IT system operations, supporting end-users with technical challenges, and implementing cloud-based solutions to elevate efficiency.

• Provide timely troubleshooting and resolution of user-reported technical issues.
• Support end-user onboarding and offboarding, including account provisioning and access management.
• Deliver second-level technical support for cloud-based applications and services used company-wide.
• Collaborate with the IT team to monitor and manage the performance, security, and availability of cloud infrastructure.
• Assist with the setup, configuration, and maintenance of cloud environments for various projects.
• Implement and uphold best practices for cloud security, data protection, and disaster recovery.
• Administer Atlassian Jira and Confluence, optimizing them for project management, team collaboration, and documentation.
• Manage Microsoft products such as Purview, Intune, and Exchange, ensuring correct configuration, compliance, and integration with enterprise systems.
• Stay informed on emerging technologies and recommend improvements.
• Develop and maintain comprehensive technical documentation.

• High professional ethics, integrity, and discretion with sensitive information.
• Strong troubleshooting and analytical abilities for efficiently resolving technical issues.
• Excellent communication skills and aptitude for cross-functional teamwork.
• Solid understanding of network fundamentals and protocols.
• Good grasp of cloud architectures, services, and best practices.
• Experience with scripting languages for automation and cloud resource management.
• Familiarity with virtualization and containerization technologies.
• Fluency in both Maltese & English languages

• Experience: Ideally 2–5 years in IT support, with a strong emphasis on cloud computing (e.g., AWS, Azure, and/or Oracle Cloud).
• Education: Bachelor's degree in Computer Science, Information Technology, or a related field.
• Certifications: Cloud computing certifications—such as AWS Certified Cloud Practitioner or Microsoft Certified Azure Administrator—are a plus.
• Industry Exposure: Prior experience in a credit institution or broader financial services sector is considered an asset.