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German Speaking VIP Support

1 hour ago

IlGżira, Malta JobMatchingPartner Full time

An innovative iGaming company based in Gzira, Malta is looking for a German Speaking VIP Support / Account Manager to join their team. Reporting to the Head of VIP & CRM, you will play a central role in the player engagement strategy, working with customers across multiple markets with a focus on the German market.

This is an office-based role with flexibility, offering a salary of up to €40K, depending on experience.

Role & Responsibilities

  • Build and maintain strong relationships with VIP customers by providing personalised service and resolving issues, including outside normal hours
  • Communicate with inbound VIP players via emails and chat, providing support for the VIP segment
  • Identify customer challenges and help VIPs navigate them smoothly
  • Plan and execute campaigns to boost VIP activity, ensuring the right segments are targeted, with timely delivery and reporting
  • Suggest creative ideas for bonuses, gifts, challenges, and hospitality to strengthen engagement and loyalty
  • Work closely with the CRM team on copywriting, proofreading, and campaign execution
  • Collaborate with internal teams such as Payments, Customer Operations, RG, and Casino to ensure a seamless VIP experience
  • Ensure all offers and campaigns comply with internal rules and regulatory requirements
  • Monitor customer performance, track KPIs, and identify growth opportunities
  • Manage personal and team targets

Skills and Experience

  • 2+ years of experience in customer support within iGaming
  • Native-level German with excellent written and spoken skills
  • Fluency in English
  • Data-driven, versatile, and an Excel wizard, comfortable working with data, KPIs, and spreadsheets
  • Previous experience with tools such as Tableau, Symplify, Jira, and PaymentIQ is a plus
  • Customer-oriented, analytical, with a resilient and adaptable approach
  • Proactive, eager to grow, and motivated to make an impact
  • Able to work independently as well as part of a team

About the Role

  • Salary up to €40K, depending on experience
  • Office-based in Gzira, standard 9:00 – 17:00, with flexible hours 
  • Option to work one day per week from home and a 1-week-away policy in the first year, increasing each year
  • Wellbeing allowance
  • Health and dental insurance (after probation)
  • Free snacks and fruit in the office, with breakfast on Monday and Wednesday and lunch on Friday
  • Company events and team activities

Apply with your CV in English, please.

*JobMatchingPartner Limited is a recruitment agency licenced in Malta, EU with licence no EA We act on behalf of clients based in Malta and elsewhere. JobMatchingPartner does not share your personal details with any third party without your written consent.