Customer Support Agent German Speaking

6 days ago


Sliema, Malta SpotOn Connections Full time

Key Responsibilities: - Helping internal and external customers, - Contacting other departments when there is an issue to be solved, - Keeping customer request queues as low as possible, - Customer research (bonuses, deposits, transactions, betting slips, documents, bet calculations), - Handling customer request queues assigned accordingly to workload, - Having a high knowledge of products offered by the company, - Attending team meetings and activities, - Taking over in the absence of their Line Manager, - Escalating Technical Issues - Responsible for the Emergency Procedure; - Chat and Email quality assurance; - Analyzing any promotion before it's launched; - Responsible for the Banned procedure. Requirements: - 1+ years' work experience in a customer related role - Graduation of high school or post-secondary school - Skills - strong communication skills; knowledge of Internet related software - Fluency in German both written and spoken.Employment Type: Full-TimeSalary: $ €24,000.00 Per Year


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