Customer Support Agent German Speaking

2 days ago


Sliema, Malta SpotOn Connections Full time
Key Responsibilities:
- Helping internal and external customers,
- Contacting other departments when there is an issue to be solved,
- Keeping customer request queues as low as possible,
- Customer research (bonuses, deposits, transactions, betting slips, documents, bet calculations),
- Handling customer request queues assigned accordingly to workload,
- Having a high knowledge of products offered by the company,
- Attending team meetings and activities,
- Taking over in the absence of their Line Manager,
- Escalating Technical Issues
- Responsible for the Emergency Procedure;
- Chat and Email quality assurance;
- Analyzing any promotion before it's launched;
- Responsible for the Banned procedure.

Requirements:
- 1+ years' work experience in a customer related role
- Graduation of high school or post-secondary school
- Skills - strong communication skills; knowledge of Internet related software
- Fluency in German both written and spoken.
Employment Type: Full-Time
Salary: $ €24,000.00 Per Year
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