After Sales Technician

Industry: Healthcare Location: Malta Basis: Full time Remuneration: Salary + Benefits Main Duties: Perform both mechanical and electrical repairs on company items, either at client sites or in-houseManage the procurement of necessary spare parts by liaising with suppliersUndergo product training and subsequently provide training to clients on imported equipmentLog and track all customer complaints and manage all after-sales communications (phone, email, social media)Prepare and issue quotations and invoices for all repairs, services, and spare partsReview Sales Team quotations from a technical perspective to confirm product suitability and available after-sales resourcesMaintain the quality and technical upkeep of the warehouse, including managing logs for temperature/humidity, pest control, and fire preventionEnsure strict compliance with all Storage and Distribution conditions and internal Quality, HR, and Health & Safety proceduresConduct Internal Audits and participate in audits of External Service ProvidersDraft, review, and maintain Service, Maintenance, and Quality Technical AgreementsKeep statistics related to After Sales updated on a monthly basis What skills do you need? Relevant Technical Education - eg. Electrical engineering degrees or similarPrevious experience in a similar positionAbility to perform complex mechanical and electrical repairsStrong organizational skills for logging complaints, managing statistics, and generating documentation (quotations/invoices)Commitment to maintaining high quality and safety standards within the warehouse and service delivery processesExcellent communication skills for dealing with clients and suppliers Eligibility to work in the EU is a must Want to see more jobs? Check out all our ACTIVE VACANCIESCheck out your net salary with Salary Calculator - Malta