Remote German speaking Travel Agent in Athens, Greece

Cross Border Talents is looking for a German speaking Travel Agent to work remotely in Greece for a Global Leader in the travel industry. Your Role as a Bilingual Customer Advisor:Respond and record consumer inquiries through free phone lines for customers;Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer services database;Ensure Client complaints are dealt with and logged in line with the company's complaints escalation policy;Ensure all support calls and emails are answered and resolved within the agreed SLAs and logged appropriately;Troubleshoot through the use of open questions, support documents, and system training;Offer recommendations to common problems or frequently asked questions.Requirements:High School Diploma or Higher;Native/Fluent German;Good level of English, C1;Good Problem-Solving Skills;Strong troubleshooting skillsBenefits Possibility of remote from anywhere in Greece;Private Health & Life Insurance;1,400 Euros gross monthly x 14 salaries;Performance bonus;25 days annual leave;Working hours: 40h per week = is 8 hours per day / 5 days a week; Relocation package* - Accommodation in a great hotel close by the office for 3 weeks - 300 Euros accommodation support for the candidates moving from abroad (with the 1st payment)