Hospitality Administrator

1926 Collection is currently seeking passionate candidates who strive to deliver by providing an upscale guest experience.  The selected candidate will be a self-confident, service-oriented and very well organised professional who portrays an image of efficiency. The selected individual will make every effort to meet guests’ needs, and will ensure that all comments, requests and complaints are actioned promptly.   Key Responsibilities and Tasks:Answering incoming and outgoing calls in a timely and professional mannersResponding to all guest queries received via the hotel application, chat and booking platforms (e.g., Booking.com; Expedia)Assisting with replying to guest reviews as requiredUpdating guest profiles records Performing courtesy calls and keeping records of all guest feedback Assisting the Hospitality and Reservations departments as requiredProcessing new bookings received the day before Forwarding any guest requests to respective departmentsActively supporting in promoting initiatives/activities during guest interaction opportunities (via email/call). Respond promptly and professionally to guest queries, requests, as well as complaints, resolving issues efficiently to ensure a positive experience.Offer recommendations and make reservations for dining, entertainment, transportation, and other activities as requested by guests.Supporting the team to coordinate and arrange special requests, such as flowers, gifts, or personalized services, to enhance the guest experience for occasions like birthdays, anniversaries, or honeymoons.Maintain open and clear communication with guests, colleagues, and management to ensure seamless coordination and resolution of any issues or concerns.Soliciting feedback from guests regarding their experiences and preferences, actively listening to their suggestions and concerns to continuously improve service quality.Promoting hotel services, packages, and loyalty programs to guests, upselling and cross-selling when appropriate and during guest interaction via email or during phone call to enhance revenue and guest satisfaction.Performing various administrative duties as required