Visionary Growth Leader

We're seeking a strategic leader to develop and execute a comprehensive customer growth strategy, driving business performance and customer satisfaction.

Your Department - Customer Growth

This is an exceptional opportunity to shape the customer journey, from acquisition to retention, through an integrated approach with product, marketing, operations, and compliance teams.

• Create and lead the overall customer growth strategy, effectively acquiring, engaging, and retaining our customer base.
• Design and implement a customer experience strategy based on user insights, ensuring every touchpoint delivers clear value and great experience.
• Define customer OKRs and KPIs, take ownership of performance metrics, and design impactful programs to achieve them.
• Drive customer insights and research to uncover pain points and growth opportunities, embedding customer empathy into every decision.
• Lead customer acquisition through digital marketing, partnerships, and organic channels, while driving retention through lifecycle marketing, loyalty programs, and re-engagement initiatives.
• Craft clear, compelling, and consistent brand messaging that enhances customer understanding and deepens engagement.
• Align product and experience strategies with product and tech teams to ensure every touchpoint reflects a customer-centric approach.
• Leverage analytics to inform decisions, optimize growth tactics, and continuously improve customer experience and business performance.

The Ideal Candidate

We're looking for a seasoned leader with:

• 5+ years of proven senior leadership experience in customer growth, marketing, or commercial roles in consumer-facing digital businesses.
• Extensive track record of owning business units or revenue-generating functions, with end-to-end accountability for growth, performance, and team leadership.
• Deep expertise and passion for customer experience, lifecycle management, user engagement, and the development of customer-centric growth strategies.
• Strong team player with a track record of successful cross-functional collaboration.
• Strong analytical skills with the ability to translate insights into actionable strategies.

What We Offer

We provide:

• A high-impact leadership role where you'll shape our customer growth strategy and deliver meaningful business results.
• An indefinite employment contract complemented by a competitive remuneration package, including private health and dental insurance.
• Support for a balanced lifestyle through subsidies for sport or wellness activities.
• Company-sponsored initiatives to strengthen alignment and collaboration across the organisation.

Become part of our growth journey and drive customer satisfaction and business success.