Gaming Operations Expert

1 day ago

Birkirkara, Malta beBeeExpertise Full time
Job Overview

We are seeking a Gaming Operations Expert to join our fast-paced team in Malta. As a key member of our support team, you will play a crucial role in ensuring seamless gaming operations.

Key Responsibilities
  • Identify and resolve real-time incidents related to table operations, dealer errors, software issues, or network connectivity problems.
  • Monitor critical systems and infrastructure using provided tools, escalating alerts as necessary.
  • Investigate and resolve player disputes related to game integrity or dealer actions.
  • Ensure timely and accurate resolutions for client and end-user issues.
  • Record all incidents in internal systems, prepare detailed post-resolution reports, and share insights with management.
  • Coordinate case resolutions across internal teams and support the seamless execution of shift activities.
Requirements
  • Excellent English skills (spoken and written).
  • Customer support experience preferred.
  • Strong decision-making, problem-solving, and leadership abilities.
  • Excellent multitasking skills with a proactive, detail-oriented approach.
  • Ability to thrive in a dynamic, multicultural, and high-pressure environment.
Benefits

Working with us offers a unique opportunity to grow your career in a fast-paced industry while being part of a global team.

What We Offer

We provide a comprehensive range of benefits including competitive compensation, professional development opportunities, and a supportive work environment.

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