Carisma Spa & Wellness International Limited in Malta is currently looking to recruit a Wellness Advisor to join their team on a full-time basis.

Job description:

Carisma Spa & Wellness is an award-winning spa chain with over 30 years of experience in providing exceptional services in 5-star hotels, luxury resorts, and Thalasso centers in Turkey and Malta. Our dedicated staff enrich our guests' lives through well-being, relaxation, and rejuvenation. We believe in nurturing the connection between body, mind, and soul to help our guests become the best version of themselves.

We are looking for a dynamic and motivated Spa Advisor to join our team at Carisma Spa & Wellness in Saint Julian's, Malta. This full-time, on-site role is essential in ensuring our guests receive the highest standard of customer service and support throughout their spa experience.

Responsibilities:

Customer Relations Excellence: Provide exceptional service to all guests, ensuring their experience is relaxing and rejuvenating from start to finish
Sales and Promotions: Actively promote spa services, packages, and homecare products to guests, driving sales and enhancing customer satisfaction
Handling the Spa Information Desk and managing daily promotional activities both indoors and outdoors within the hotel premises. This includes guest engagement and ensuring a communicative and personable approach throughout the hotel complex
Marketing Materials: Handle and distribute leaflets, brochures, and promotional catalogues to increase awareness and drive engagement with our services
Reservations Management: Efficiently manage guest reservations, ensuring accurate scheduling and optimal use of spa resources
Service Sales: Sell spa services and homecare products, offering personalized recommendations to meet guests' needs
Daily Operations Assistance: Support the overall daily operations of the spa, ensuring a smooth and efficient workflow
Following All Brand Standards Assigned: Following all brand standards accordingly.

Key Qualifications:
Proven experience in a customer service or sales role, preferably within the spa or wellness industry
Excellent interpersonal and communication skills, proficient English
Strong organizational skills and attention to detail
Ability to multitask and handle various responsibilities simultaneously
Proficiency in handling marketing materials and promotional activities
A proactive and positive attitude with a passion for wellness and customer care.

Join us at Carisma Spa & Wellness and be a part of a team dedicated to enhancing the well-being of our guests. If you have a passion for customer service, sales, and the wellness industry, we would love to hear from you.

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