Host Family Coordinator

EF International Language School is currently looking to recruit a Host Family Coordinator (Summer Camp 2024).

We are looking for a dynamic person with drive and enthusiasm to recruit local hosts to accommodate international students. Reporting to the Host Family Manager you will work together with the Host Family team ensuring that homestay visits and homestay recruitment are running well.

Ensuring a high level of standard of homestay accommodation through excellent customer service in a fast paced environment will be one of your highest priorities. You will have the ability to build strong relationships with homestay hosts and ensuring quality of our accommodation provision will be a key part of the role.

Our requirements:

• Outstanding communication and interpersonal skills
  
• Highly developed customer service focus and a positive attitude
  
• Target driven, excellent organisational skills
  
• Leadership experience/potential
  
• Appreciation of international cultures
  
• Creative problem solving and the ability to remain calm under pressure
  
• Attention to detail
  
• Complete fluency in English and fluency in Maltese is considered as a strong asset
  
• Clean Driving Licence
  
  Responsibilities:
  • Reporting to the Host Family Manager, you will be responsible for recruiting host families in accordance with EF policy
    
  • Follow host family recruitment plan
    
  • Dealing with compliance
    
  • Telemarketing, customer care representative for Host Family phone calls and enquiries
    
  • Work off-site for promotional recruitment street actions, events, fairs and leafleting
    
  • Ensure all enquiries from prospective hosts are promptly followed up on
    
  • Visit prospective hosts to determine their suitability and complete visit forms with great attention to detail (whilst complying to accreditations and local authorities)
    
  • Ensure all hosts' questions are answered and they are given appropriate documentation
    
  • Track weekly recruitment statistics, with Accommodation Manager and School Director
    
  • Ensure a high level of customer support service to host families and international students
    
  • Processes & maintains homestay provider records
    
  • Shares emergency on call duties with other school staff