Assistant Front Office Manager

1 month ago

Saint Julian's, Malta Hilton Full time

An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out.

What will I be doing?

As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. An Assistant Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:


- Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards
- Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
- Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
- Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
- Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures
- Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
- Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
- Maintain good communication and working relationships with all hotel departments
- Monitor staffing levels to meet cover business demands
- Conduct monthly communication meetings, in the absence of the Front Office Manager, and produce minutes
- Assist the Front Office Manager with staff performance issues in compliance with company policies and procedures
- Assist the Front Office Manager with recruiting, managing, training and developing the Front Office team
- Act in accordance with policies and procedures when working with front of house equipment and property management systems What are we looking for?

Assistant Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:


- Previous supervisory experience in Front Office within the hotel/leisure/retail
- High level of IT proficiency
- High level of commercial awareness and sales capabilities
- Excellent leadership, interpersonal and communication skills
- Accountable and resilient
- Commitment to delivering a high level of customer service
- Ability to work under pressure
- Excellent grooming standards
- Flexibility to respond to a variety of work situations
- Ability to work on your own and as part of a team What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

  • Assistant Front Office Manager

    3 weeks ago

    Saint Julian's, Saint Julian, Malta Hilton Full time

    An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. What will I be doing? As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members are...

  • Night Auditor

    3 weeks ago

    Saint Julian's, Saint Julian, Malta Hilton Full time

    A vacancy has arisen for the position of Night Auditor on a part-timebasis to complement our Front Office team.Under the direction of the Front Office Manager and the supervisionof the Night Manager, the Night Auditor will operate and ensure thehotel end of day closure.The Night Auditor's role is to check figures, postings, anddocuments for accuracy. The...

  • Hotel Operative

    1 week ago

    Saint Julian's, Saint Julian, Malta Hilton Full time

    Part-time Hotel Operative The Hotel Operative plays a pivotal role in ensuring the smooth operation of various functions within the Front Office Department. This position encompasses Reception duties, Food and Drink service, as well as Porter responsibilities. The Hotel Operative is expected to maintain high standards of customer service, exhibit...

  • Part-time Hotel Operative

    3 days ago

    Saint Julian's, Saint Julian, Malta Hilton Malta Full time

    The Hotel Operative plays a pivotal role in ensuring the smooth operation of various functions within the Front Office Department. This position encompasses Reception duties, Food and Drink service, as well as Porter responsibilities. The Hotel Operative is expected to maintain high standards of customer service, exhibit adaptability across different tasks...

  • Night Auditor

    3 weeks ago

    Saint Julian's, Saint Julian, Malta Hilton Malta Full time

    A vacancy has arisen for the position of Night Auditor on a part-timebasis to complement our Front Office team.Under the direction of the Front Office Manager and the supervisionof the Night Manager, the Night Auditor will operate and ensure thehotel end of day closure.The Night Auditor's role is to check figures, postings, anddocuments for accuracy. The...

  • Food and Beverage Attendant

    3 weeks ago

    Saint Julian's, Saint Julian, Malta Hilton Full time

    We are currently looking for Full Time Food and Beverage Attendants to work mainly within our Executive Lounge area. This position falls within the Front Office department reporting directly to the Executive Lounge Manager.Working with our Hilton Honors and Executive guests, the ideal candidates should be reliable and outgoing with excellent guest and...

  • Food and Beverage Attendant

    3 weeks ago

    Saint Julian's, Saint Julian, Malta Hilton Malta Full time

    We are currently looking for Full Time Food and Beverage Attendants to work mainly within our Executive Lounge area. This position falls within the Front Office department reporting directly to the Executive Lounge Manager.Working with our Hilton Honors and Executive guests, the ideal candidates should be reliable and outgoing with excellent guest and...

  • IT Support Officer

    4 weeks ago

    Saint Julian's, Malta Gauselmann Full time

    We are one of the leading international sports betting providers and are a constantly expanding company in the entertainment industry. We are the perfect team for you to join. We are constantly expanding and are involved in a fast-moving environment. We are open-minded and believe in open communication. We are anything but normal. And it’s been this way...

  • IT Support Officer

    3 weeks ago

    Saint Julian's, Saint Julian, Malta Gauselmann Full time

    We are one of the leading international sports betting providers and are a constantly expanding company in the entertainment industry. We are the perfect team for you to join. We are constantly expanding and are involved in a fast-moving environment. We are open-minded and believe in open communication. We are anything but normal. And it's been this way...

  • Head of Marketing

    4 weeks ago

    Saint Julian's, Malta Betting Connections Full time

    On behalf of our Client, we are looking for a Head of Marketing who will lead the marketing activities for their profitable iGaming business, supporting the success of multiple online casino brands. Tasks - Setup, manage and develop high performing marketing teams across multiple locations and ensure the teams are motivated and aligned to driving...

  • Stores & Purchasing Assistant

    23 hours ago

    Saint Julian's, Saint Julian, Malta Hilton Full time

    An external vacancy has arisen to join our Procurement team as a Stores & Purchasing Assistant on a Full time basis. Reporting to the Procurement Manager the selected individual would be responsible for:· Ensure adequate stock supplies are maintained according to optimum levels.· Receive, record and shelve supplies· Inspect deliveries for damage or...

  • Head of Marketing

    3 weeks ago

    Saint Julian's, Saint Julian, Malta Betting Connections Full time

    On behalf of our Client, we are looking for a Head of Marketing who will lead the marketing activities for their profitable iGaming business, supporting the success of multiple online casino brands. Tasks Setup, manage and develop high performing marketing teams across multiple locations and ensure the teams are motivated and aligned to driving business...

  • Account Manager

    3 weeks ago

    Saint Julian's, Saint Julian, Malta IRIS THAUMAS Full time

    We are looking for a Customer Relation Agent with B2B and B2C experience to create long-term, trusting relationships with our client's customers. The Customer Relation Agent's role is to oversee and build a portfolio of customers, develop new business from existing clients and actively seek new sales opportunities. Customer relation agents also answer client...

  • Revisore dei conti notturno

    3 weeks ago

    Saint Julian's, Saint Julian, Malta Hilton Full time

    Un Revisore dei conti notturno mantiene gli standard finanziari professionali dell'hotel, gestendo i resoconti di fine giornata, garantendone l'accuratezza e segnalando le anomalie.Che cosa farò?In qualità di Revisore dei conti notturno, dovrà mantenere gli standard finanziari professionali dell'hotel, gestendo i resoconti di fine giornata, garantendone...

  • Junior Corporate Lawyer

    3 weeks ago

    Saint Julian's, Saint Julian, Malta GRS Recruitment Full time

    A leading boutique legal firm is looking for an experienced Junior Corporate Lawyer to join their team in Malta. The role will encompass a range of duties, including preparing contracts and liaising with multiple authorities. The ideal candidate will hold a Law degree and a warrant to practice law in Malta. If you have the right skills and qualifications,...

  • Corporate Lawyer

    3 weeks ago

    Saint Julian's, Saint Julian, Malta GRS Recruitment Full time

    A leading boutique legal firm is looking for a Corporate Lawyer to join their team in Malta. The ideal candidate, who will be reporting to the Head of Legal, should have an analytical mind, possess strong written and verbal communication skills and willing to work within a dynamic environment. If you hold the warrant to practice law in Malta GRS look forward...