Business Support Engineer

1 month ago


Malta VacancyCentre Full time
Our client, a leading financial institution, is looking for a Business Support Engineer who can maintain and support the current Core Business Solutions and play a vital role in the digital transformation initiative. The selected applicant will be responsible for daily monitoring of business services and will provide continual internal assistance to business users.

Description:
  • Analyse, investigate and trouble shoot business processes incidents related to technical and process issues
  • Ensure all the production incidents are resolved within the defined SLA as part of the Business Support function
  • Setup Application and processes monitoring using monitoring tools to proactively prevent production issues
  • Take ownership of production incidents and co-ordinate between Business, Technical and third parties providers
  • Divide business requirements between support and development types with consequent solving of support tickets
  • Troubleshoot technical issues, assign priority and escalate problems when necessary
  • Create and maintain documentation for Business Processes;
  • Participate in projects, business analysis, development lifecycle and hot fixes testing
  • Follow up on production deployments to ensure production stability
  • Ensure a business continuity plan on all critical business systems
  • Help in driving digital transformation with aim of deprecating legacy systems and improve efficiencies
  • Perform routine checks on the various Bank systems and maintaining appropriate records of mentioned checks
  • Educate business end users on how to make effective use of their technological tools to speed up problem resolution, whilst keeping abreast with new technology
  • Extract and create reports from the business systems

Requirements:
  • Have an MCAST or University Degree in a related ICT area of specialisation
  • Have minimum 2 yearsâ experience in Business/Application support position
  • Have experience in Banking Industry / Financial Services and good understand of different types of Payments and/or onboarding processes is an advantage
  • Have knowledge of SQL is highly appreciated, knowledge of JIRA is welcomed
  • Be familiar with database reporting, ideally with Microsoft Server Reporting Services
  • Have an understanding of IT development lifecycle and Agile methodology
  • Have experience with programming\development is preferred
  • Have exposure to APIâs and Microservice architecture will be added advantage
  • Have Ability to handle and prioritize parallel tasks and respond to ad hoc requirements
  • Be able to work independently and under limited supervision
  • Be able to manage several priorities simultaneously and meet deadlines
  • Be client and quality focused, flexible and willing to learn banking processes and systems;
  • Possess excellent listening skills and have the ability to interact confidently with internal customers
  • Have ability to learn new technologies and tools and adapt quickly
  • Have good Problem-solving skills
  • Have analytical thinking and attention to detail
  • Have good verbal and written communication skills
  • Strong knowledge on Windows systems, TSQL, SSIS & SSRS while experience on IBM systems will also be considered as an asset


  • Malta VacancyCentre Full time

    Our client, a leading financial institution, is looking for a Business Support Engineer who can maintain and support the current Core Business Solutions and play a vital role in the digital transformation initiative. The selected applicant will be responsible for daily monitoring of business services and will provide continual internal assistance to business...

  • Data Engineer

    3 weeks ago


    Malta Konnekt Full time

    A leading Maltese financial institution is looking for a Data Engineer to be part of a team of engineers. The job involves working with a combination of cloud-based and on-premises technologies to build and sustain the data platform and all data pipelines for business users and applications. Main Responsibilities: Comprehend primary aspects of Data...


  • Malta Konnekt Full time

    Our client is looking for a Support Engineer to join their dynamic team. Offering the opportunity to grow within the company, our client is looking for highly motivated and driven candidates. Key Responsibilities: Provide timely and effective assistance to end-users, addressing a variety of technical 1st, 2nd or 3rd line support. Conduct thorough issue...


  • Malta Konnekt Full time

    A client of ours is searching for a Project Sales Engineer to join their operation. The chosen candidate will oversee the coordination and completion of multiple projects, with regards to their timeline, budget and scope. Reporting to the Director, the candidate will have possess sound electrical engineering knowledge as well as excellent leadership skills...


  • Malta Konnekt Full time

    Our client, an established and growing company within the electronic manufacturing industry, is recruiting for an Electronic Engineer to support their growth. Working alongside another Engineer, your duties will include;Design, manage, test, and update all kinds of electronic systems, components, equipment, and softwareDiscuss proposals with clientsLiaise...

  • Process Engineer

    2 weeks ago


    Malta Konnekt Full time

    Our client, an established manufacturing company, is looking to recruit a Process Engineer within the Health and Medical side of the business. Reporting to the Operations Manager, the chosen candidate will be responsible to: Analyze new product specifications and translate them into manufacturing processes to achieve production rates, quality levels, and...


  • Malta Konnekt Full time

    Our technology solutions client is urgently looking for an IT Operations Engineer to join their energetic team of IT professionals. Responsibilities: Daily administration and management of critical customer systems Manage services for Azure, Microsoft Enterprise, and Mobile Security Suite Maintain and manage customer owned managed systems via remote...


  • Malta Konnekt Full time

    Our technology solutions client is urgently looking for an IT Operations Engineer to join their energetic team of IT professionals.Responsibilities: Daily administration and management of critical customer systems Manage services for Azure, Microsoft Enterprise, and Mobile Security Suite Maintain and manage customer owned managed systems via remote...


  • Malta Konnekt Full time

    A client of ours operating in the end-to-end engineering solutions industry is in search of a Electrical Support Technician. They are after an individual with a passion for tech and eager to grow his career with a fast-paced company. This is an exciting opportunity for someone dedicated to preventive and breakdown maintenance in ELV and Building Automation...

  • Fleet Engineer

    4 weeks ago


    Malta Hi Fly Full time

    HI FLY MALTA is a leading widebody aircraft wet lease specialist operating worldwide, with an Airbus fleet of A320FAM, A330, A340 and [...] wet lease business market is very demanding, and airlines are increasingly opting for wet lease solutions as they are found to be reliable, safe, and efficient. For that reason, Hi Fly fleet is steadily growing with new...

  • Engineer

    3 weeks ago


    North of Malta IRIS THAUMAS Ltd Full time

    We are looking for an Engineer to join our client's team, focused on the construction industry. This position will allow you to perform assignments that will develop professional working knowledge and abilities through the application of applicable codes and standards, as well as engineering calculations and techniques, procedures and criteria.ABOUT OUR...

  • R&D Engineer

    2 weeks ago


    Malta Konnekt Full time

    A new role for an R&D Engineer has arisen within a Global Manufacturer of healthcare products. Your duties here will include Performing standard engineering assignments which are typically a significant portion of a larger project. Selecting sound techniques to solve design problems and making design recommendations under direction of supervisor. Assessing...

  • Software Engineer

    2 weeks ago


    Malta VacancyCentre Full time

    Our client, a leading, innovative business software solutions company is currently looking for an experience Software Engineer to join the team. The selected candidate will be designing & developing software to meet business requirements and managing the full software development life cycle including testing, implementation and...

  • Mechanical Engineer

    3 weeks ago


    North of Malta IRIS THAUMAS Ltd Full time

    We are looking for a Mechanical Engineer to join our client's team in the construction sector. The Mechanical Engineer will monitor our client's operations ensuring that the production meets the quality standards.ABOUT OUR CLIENT:Our client is a company focused on the construction and manufacture of building materials and is based in Naxxar, Malta.DUTIES AND...

  • Software Engineer

    2 weeks ago


    Malta VacancyCentre Full time

    Our client, a leading, innovative business software solutions company is currently looking for an experience Software Engineer to join the team. The selected candidate will be designing & developing software to meet business requirements and managing the full software development life cycle including testing, implementation and...


  • Malta Konnekt Full time

    We are working on a Technical Business Analyst role for a client of ours that cultivates innovation, transparent communication, ongoing learning, and personal growth. You will form part of a dynamic team of supportive IT experts, always available to assist. Employees have the chance to stay updated on industry advancements, particularly in Microsoft...

  • Cloud Engineer

    5 days ago


    Malta Konnekt Full time

    Our tech industry client is seeking a Cloud Engineer specializing in AWS. You'll be tasked with delivering technical solutions to both local and international client, using the latest technologies, with a focus on:Promoting the use of automation to solve technical challenges.Finding cost-effective solutionsManage Linux and Windows servers, ensuring optimal...

  • ERP Business Analyst

    3 weeks ago


    Malta Konnekt Full time

    Our highly reputable client is on the lookout for an ERP Business Analyst to join their growing team. Focusing on ERP business applications your main responsibilities include: Analyze, document, and test program development and processes. Identify areas for improvement and process automation opportunities. Work with business departments to gather...


  • Malta Konnekt Full time

    An international CSP is currently on the lookout for a Business Advisory Manager, the client is also open for candidates at a Senior level who are not yet at a managerial level and the position will be amended accordingly. Duties include: Support on the execution of various corporate finance projects, including supporting on mergers and acquisitionsGuide...


  • Malta Konnekt Full time

    Our client, in the telecommunications industry, is looking to recruit a Financial & Business Analyst, reporting to the CFO to their Finance team.Responsibilities:Developing and overseeing the preparation of both long and short-term business planning processes.Leading relevant due diligence tasks promptly, collaborating with external advisors, and ensuring...